Total Rewards Specialist - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role: JumpCloud’s Total Rewards team is looking for a detail-oriented team player to help support the day-to-day administration, analysis, and compliance of our global compensation and benefits programs, focusing on benefits administration across (APAC & EMEA/the Americas) and foundational compensation analysis. This role is ideal for someone who thrives on accuracy, enjoys digging into data, and wants to build a career in Total Rewards. You'll partner with HR, Payroll, Finance, and external vendors while supporting our global benefits programs, compensation cycles, audits, and reporting. Key Responsibilities 1. Core Benefits Administration & Lifecycle Support Enrollments & Status Changes: Coordinate and execute end-to-end processing of benefit enrollments and status changes across US and international platforms. Onboarding & Communications: Generate and distribute benefit enrollment documentation; follow up with new hires to ensure timely registration within mandated windows. Leave of Absence Support: Assist with administrative tracking and compliance tasks for medical, parental, and maternity leaves. Offboarding & Terminations: Manage the benefit termination process across carrier portals and ensure exiting employees receive accurate and timely insurance continuation notices. 2. Compensation Analysis & Support Market Benchmarking & Analysis: Conduct basic compensation analysis, including market benchmarking, pay equity checks, and salary range comparisons. Annual Cycle Support: Support annual merit, bonus, and equity cycles, including data preparation, validation, and system loading. Job Architecture Maintenance: Assist with job leveling and job architecture maintenance. Compensation Structure Control: Help maintain compensation structures (salary bands/ranges) and keep documentation current 3. Financial Operations, Billing & Reconciliations Invoice Support: Prepare accurate self-billing schedules. Retrieve, format, and forward approved premium invoices to the Accounts Payable team while maintaining meticulous compliance records. Partner with Payroll and insurance carriers to research and resolve any billing discrepancies. Payroll Deductions: Calculate benefit premium adjustments and coordinate directly with regional Payroll teams to execute accurate monthly deductions and contributions. 4. Seasonal Programs & Project Support Benefits Enrollment & Renewals: Deliver comprehensive support during annual enrollment and renewal periods. Compile and organize multi-country census datasets, clear background system errors, and assist with back-end setup configurations. Documentation & Implementation Support: Coordinate, track, and assist with the completion of insurance carrier paperwork, applications, and implementation forms. Employee Communications: Help draft, edit, and localize employee-facing resources and communication materials. Assist in scheduling and supporting informational benefits webinars. Knowledge Management: Continually update and maintain Total Rewards documentation, process guides, FAQ’s, and employee intranet sites to guarantee accuracy. Special Projects Support: Support the team with special projects, including system implementations, program redesigns, and vendor evaluations 5. Compliance, Auditing & Data Analysis Data Integrity Auditing: Perform structured benefits and compensation data validation audits across HRIS and vendor platforms. Cross-Functional Reporting: Pull, validate, and format recurring and ad hoc compensation and benefits reports for HR, Finance, and leadership. Compliance: Support compliance reporting requirements (e.g., pay transparency, benefits compliance reporting and filings) as needed. Retirement and Savings Plan Support: Process global pension and 401(k) contribution updates and adjustments for payroll processing; assist with Savings Funds and other global financial products. 6. Employee Experience, Wellness & Shared Services Employee Support: Assist in responding to day-to-day employee benefits inquiries, resolving carrier access issues, and coordinating claims escalations with brokers. Wellness Programs: Contribute to and collaborate on company-wide wellness campaigns and health initiatives. Global Resources: Research, assemble, and update annual international paid holiday calendars across regions (Americas, APAC, EMEA). 7. General Total Rewards Support Ad Hoc Analytical Support: Provide general administrative and analytical support across the Total Rewards function as priorities evolve. Qualifications & Key Competencies Experience: 1–3 years of experience in compensation, benefits, or a related HR function. Compensation Fundamentals: Working knowledge of compensation fundamentals (base pay, bonus, market pricing, pay equity concepts). Learning Mindset: Prior exposure to benefits or an eagerness and ability to quickly master varied global statutory frameworks. Analytical Toolkit: Strong proficiency in Microsoft Excel/Google Sheets (VLOOKUPs, pivot tables, data sorting) to confidently manipulate census data, execute audits, and reconcile invoices. Systems & Platforms: Exposure to modern HRIS platforms (ADP preferred). Meticulous document control habits using platforms like Egnyte and DocuSign. Core Traits: High attention to numeric accuracy, absolute discretion regarding sensitive PII/PHI data, and strong communication skills. #LI-JG1 Where you’ll be working/Location: JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud®? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice" #LI-Remote #BI-Remote