🛠 Job Vacancy: Tourism Relationship Manager
📍 Remote – United Kingdom
🕒 Flexible Working Schedule
💼 Job Level: Entry Level / Junior / Associate
💰 Basic Salary: £3,000+ per month
We are looking for a friendly, organised, and customer-focused Tourism Relationship Manager with an interest in travel, tourism, destinations, and travel planning.
In this role, you will assist customers in exploring travel options, understanding different destinations and travel products, and finding suitable holidays and travel experiences based on their individual preferences and requirements.
You will have the opportunity to work with a variety of travel products, including holiday packages, hotels and accommodation, tourist attractions, local experiences, city breaks, outdoor activities, themed travel experiences, seasonal travel products, and other travel-related services.
This position is ideal for individuals who enjoy travel, customer service, destination research, travel planning, and learning about different tourism markets, particularly those looking for a flexible remote working arrangement.
🎯 Key Responsibilities
- Assist customers with travel enquiries and provide relevant travel information.
- Understand customer preferences, interests, travel dates, budgets, and general requirements.
- Recommend suitable destinations, travel products, holiday options, accommodation, attractions, and travel experiences.
- Research different travel options and provide clear and relevant recommendations.
- Help customers compare suitable travel products based on their needs and preferences.
- Assist customers throughout the travel planning and decision-making process.
- Prepare and organise travel information, options, and recommendations for customers.
- Provide accurate information regarding destinations, travel products, accommodation, activities, and travel arrangements.
- Respond to customer questions through appropriate communication channels.
- Follow up with customers regarding travel enquiries, recommendations, and requested information.
- Assist with booking-related enquiries, changes, amendments, cancellations, and special requests where applicable.
- Maintain accurate and organised customer and travel-related records.
- Review travel product information to ensure recommendations are accurate and up to date.
- Stay informed about changes to relevant travel products, destinations, seasonal offers, and travel conditions.
- Communicate with appropriate team members or travel suppliers when additional information or clarification is required.
- Complete assigned daily tasks accurately and within the required timeframe.
🤝 Customer Service & Travel Planning
The role focuses on helping customers make informed travel decisions while providing a professional and personalised service.
Your work may include helping to:
- Understand the individual needs and expectations of different travellers.
- Recommend travel options that match customer interests, preferences, and budgets.
- Help customers discover destinations and experiences they may not have considered.
- Present travel information in a clear and easy-to-understand way.
- Provide alternative travel options when the original choice is unavailable or unsuitable.
- Support customers during different stages of the travel planning process.
- Maintain professional communication and build positive customer relationships.
- Follow up on enquiries and provide additional information when required.
- Support seasonal travel campaigns and promotional offers where relevant.
- Help customers understand the features and benefits of different travel products.
The main focus of this position is to provide useful travel guidance, understand customer requirements, and help customers find suitable travel options. The role combines customer service, travel product knowledge, destination research, and travel planning.
🌍 Travel Products & Destination Knowledge
During your work, you will have the opportunity to learn about a wide range of domestic and international travel products, including:
- Holiday packages
- Hotels and accommodation
- Tourist attractions
- Local and cultural experiences
- City experiences
- Outdoor activities
- Themed travel experiences
- Seasonal travel products
- Family holidays
- Leisure travel
- International destinations
You will also gradually develop knowledge of:
- Travel characteristics of different countries and regions.
- Traveller preferences for different types of travel products.
- Seasonal changes within the tourism market.
- Popular destinations and emerging travel destinations.
- Different travel styles and customer requirements.
- Accommodation and travel experience options.
- Seasonal travel trends and promotional periods.
- Changes in traveller demand and preferences.
- Different types of tourism products and experiences.
Through ongoing participation, you will gain a broader understanding of destinations, travel products, traveller preferences, tourism markets, and the factors that influence customers when choosing their travel options.
📣 Travel Information & Promotional Support
Tourism Relationship Managers may also support travel companies by staying informed about new products, seasonal offers, destinations, and relevant promotional activities.
Your work may include:
- Keeping up to date with new travel products and destinations.
- Understanding seasonal travel offers and relevant promotions.
- Introducing suitable travel products to customers based on their interests.
- Helping customers discover new destinations and travel experiences.
- Providing accurate information about promotional travel products.
- Supporting seasonal travel campaigns when appropriate.
- Understanding how different travel products are positioned for different customer groups.
This aspect of the role supports the customer experience by ensuring that recommendations are based on current, relevant, and accurate travel information.
💻 Working Arrangement
This is a remote position with flexible working arrangements.
Daily tasks can be completed using a:
There is no requirement to commute to a fixed office every day.
Working hours offer a degree of flexibility and can be arranged around your daily schedule, making the position suitable for individuals looking for a more flexible way of working.
As long as assigned customer enquiries, travel-related tasks, and other responsibilities are completed accurately and within the required timeframe, you can organise your working hours accordingly.
✅ Basic Requirements
- An interest in travel, tourism, destinations, or travel planning.
- Interest in learning about different travel products and tourism markets.
- Basic ability to use a smartphone, tablet, or computer.
- Ability to understand and follow work instructions.
- Friendly and professional attitude towards customers.
- Good written and verbal communication skills.
- Good attention to detail.
- Good organisational and time-management skills.
- Ability to work independently.
- Ability to understand customer requirements and provide appropriate recommendations.
- Ability to review and process travel information accurately.
- Ability to manage different customer enquiries and tasks effectively.
- Willingness to learn about destinations, travel products, and traveller preferences.
- Comfortable working remotely with a flexible schedule.
Previous experience in any of the following areas would be an advantage, but is not essential:
Travel / Tourism / Hospitality / Customer Service / Marketing / Digital Marketing / E-commerce / Business / Media
No previous experience is required. Applicants who are willing to learn, communicate professionally, follow instructions, and complete their work responsibly are encouraged to apply.
🌟 What You Can Develop
Through this role, you can develop practical knowledge and experience in:
- Travel consulting
- Customer service
- Travel planning
- Destination knowledge
- Travel product knowledge
- Traveller preferences
- Tourism market awareness
- Travel trends
- Seasonal travel products
- Travel information management
- Customer communication
- Remote working and task management
You will gradually develop a stronger understanding of how travel companies present their products, how travellers evaluate different options, and how suitable travel recommendations can be matched to different customer needs.
✈️ Join Us
If you are passionate about travel, destinations, helping people, and discovering new travel experiences, we would love to hear from you.
- Join us as a Tourism Relationship Manager and develop your knowledge of the travel industry while helping customers explore suitable destinations, travel products, and memorable travel experiences.