Traffic Customer Service Specialist

Traffic Customer Service Specialist Keep shipments moving and customers informed — track deliveries, solve transit issues, and coordinate with carriers in a detail-focused logistics support role. Enviar solicitud Role Overview We are looking for a detail-oriented and proactive Traffic Customer Service Specialist with 1 year of experience in the logistics sector. In this role, you will be the main point of contact for tracking shipments, resolving transit issues, and ensuring seamless communication between carriers and clients. Key Responsibilities Provide exceptional customer service by monitoring daily shipments and providing real-time updates to clients. Coordinate with carriers and drivers to ensure on-time pickups and deliveries (OTD). Proactively resolve transit delays, route deviations, or documentation issues. Maintain accurate logs of shipping data and customer interactions in our system. Requirements Experience: Minimum 1 year of experience in customer service within the logistics, traffic, or supply chain industry. Language: Advanced conversational English (written and spoken). Technical: Proficiency in logistics tracking software and Excel. Equipment: Must have your own reliable work setup: Laptop/PC High-speed, stable internet connection Work Schedule Shift: Monday to Friday, 8:00 AM – 5:00 PM EST (Eastern Standard Time). This is contract job, we are offering 800 USD Net Monthly (negotiable) Client Engineering Location Remoto Estado remoto Completamente remoto Cliente Logix Acerca de Valce Talent Solutions We help our clients enhance their talent attraction capacities, especially in technological profiles. We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists. We offer consulting services to technology companies in various areas, including IT, software development, cybersecurity, and project management. Our employees are the reason for the company's existence, and their satisfaction translates into that of our customers. Fundada en 2016 Compañeros 24 Herramientas de seguimiento de Teamtailor