#CapitalMarkets #FX #FI #Rates #Credits #e-Commerce #Data Analytics #ClientSupport #GlobalMarkets
About The Job
- Our core function is to provide a single point of contact for client queries for all our electronic products and services. Electronic Client Solutions (ECS) supports clients, trading venues and external counterparties, is responsible for client enablement, Client Support and vendor relationships across all our Ecommerce platforms
- ECS supports BNP PARIBAS clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organised respectively into two sub-teams: FX Cash / Options / Algos / Commodities and Fixed Income – Rates / Credit / Structured Products / Derivatives
Your Main Activities Are
- Client Enablement: responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic trading platforms including our Single dealer Platform (Cortex Suites), Multi Dealer platforms such as Bloomberg, Tradeweb, FXall, 360t and FIX API Connections
- Relationship with other departments - Sales, Trading and IT Support Teams to manage the configuration of Pricing and Client margin across various platforms
- Business Support: Resolve issues across all BNP Paribas electronic products and services, ensuring a quick and effective resolution
- Ensure clients are connected, being priced and able to trade at all times
- Monitor the status of all systems and electronic trade flows
- Using data-mining analysis tools to identify issues
- Provide business support to Trading & Sales
- Working closely with IT, Credit Risk, Legal, Compliance, etc
- Pricing Configuration: Manage all pricing and tier changes for Sales and Trading in the respective gateways
- Manage price controls and limits across all products, ensuring all changes are properly controlled and approved prior to implementation
- eBusiness optimisation: Client Engagement Activities: monitor new client activity as well as dormant clients and users, follow up on credit and limit issues
- Conduct client feedback surveys to ensure ECS is meeting customer expectations, improving service levels and product development as needed
- Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement
- Constantly review manual processes and suggest new operating models to improve efficiency
Profile And Skills To Success
- Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential)
- An overall understanding and interest in the financial world
- Fluency in English (mandatory)
- Excellent communication skills and client focus
- Teamwork while being able to work autonomously
- Analytical and problem-solving skills
- Ability to work under tight deadlines and organisational skills
- Excel knowledge
- Python and other IT coding Skills – (Intermediate)
About The Team
- Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore, ECS represents the backbone of BNP Paribas’s Electronic trading offering
- ECS are a critical component of Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions.
- Global Markets, the capital markets division of BNP Paribas' Corporate & Institutional Banking, is a powerhouse delivering top-tier solutions across asset classes. Our Portugal Platform (Porto and Lisbon) stands as a major European HUB and a unique player in the country, boasting a wide range of Front Office roles and services – Trading, Sales, Research, Structuring, Quants & Engineering, Business Dev and Support, Marketing & Client Support, Risk Management, Data Analytics and Machine Learning. With rapid growth and ambitions to make a global impact, we offer numerous short and long-term opportunities
- Get a glimpse into our world- Check out our Global Markets Portugal webpage
Why joining BNP Paribas?
- Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
- Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients
- Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses heard
- Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
- Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.
- Diversity and Inclusion commitment
BNP Paribas ´ambition Is To Cultivate An Open And Responsive Environment For All That Encourages Collaboration And Interaction. We Demonstrate Our Commitment By Actively Contributing To The Group’s Diversity And Inclusion Strategy And Goals, In Line With The United Nations Sustainable Development Goals. As Part Of Our Local Corporate And Social Responsibility – Diversity & Inclusion Strategy, BNP Paribas Portugal Is Committed To
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee’s participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
- Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
- Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees’ wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.