Training Lead

Training Lead – Pre-Litigation Case Management

📍 Remote

🕒 Schedule: Monday to Friday, 8:30 AM - 5:00 PM EST

About the Role

We are seeking a Training Lead to oversee onboarding, training, coaching, and development for our Pre-Litigation Case Management team. This role will partner closely with Operations to identify training needs, improve processes, and ensure team members are equipped to meet firm standards.

Key Responsibilities

• Lead onboarding and training for new Case Managers.
• Provide ongoing coaching, mentoring, and refresher training.
• Create and maintain SOPs, training materials, and process documentation.
• Identify performance and knowledge gaps and develop training solutions.
• Train staff on new systems, procedures, and operational updates.
• Collaborate with Operations leadership to improve team performance and consistency.

Requirements

✅ 3+ years of Personal Injury Case Management experience.

✅ Strong knowledge of Pre-Litigation processes.

✅ Experience working for a U.S.-based law firm.

✅ Experience training, coaching, mentoring, or supervising team members.

✅ Excellent communication, presentation, and organizational skills.

✅ Ability to explain processes clearly and effectively.

Preferred Experience

⭐ Experience with Salesforce and/or Litify.

⭐ Team Lead, Trainer, Supervisor, or Training Coordinator experience.

⭐ SOP creation and process documentation.

⭐ Performance coaching and onboarding programs.

📌 Apply here:

📧 tiago.dacal@solvoglobal.com