Training Specialist

Description Who We Are Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. About the Role Scale Computing is looking for a Training Specialist to join our partner enablement team. This role sits at the center of two critical functions: building and publishing partner-facing e-learning courses, and triaging inbound partner learning support cases. You will take course designs, scripts, and content frameworks provided by the Sr. Manager and SMEs and produce polished learning experiences in Articulate Rise 360, publish them to our Docebo LMS, and keep the production pipeline organized in Monday.com. You will also serve as the first point of contact for partner LMS support issues and new training requests. You won’t own training strategy, high-level curriculum design, or content decisions, as those will begin with the Sr. Manager and will be a collaborative endeavor as we move from planning to production. What you own is execution quality, research and cross-functional collaboration, production speed, triage responsiveness, and the consistency of the learner experience across everything we publish. What You’ll Do Case Triage & Request Intake Inbound work arrives through two automated Salesforce case types: · Training Request cases are submitted when a stakeholder or partner needs new training content. Upon receipt, review the request, log it on the Monday.com production board, and keep the requestor informed as it moves through prioritization and production. · LMS Support Request cases are submitted when a partner is experiencing an issue—course access, enrollment errors, completion tracking problems, or login issues. Serve as the first responder: diagnose, resolve when possible, and escalate to the Sr. Manager with full context when the issue requires deeper intervention. · Maintain accurate case records, status updates, and resolution notes in Salesforce throughout the lifecycle of each case Course Production (Sr. Manager and Leadership have determined training(s) need to be created or updated…) · Collaborate with Subject Matter Experts (SMEs) to gather technical content, training materials, and reference documentation needed to teach the core learning outcome for each course; organize and maintain that material in Google Drive as a structured source library for production · Partner with the Sr. Manager using Claude (AI) to conduct course research, compile and synthesize source content, and produce initial course design drafts, translating raw inputs into structured outlines and learning frameworks ready for authoring. (Leverage the Training Creation Claude Skill) · Build and update courses in Articulate Rise 360 from design documents, scripts, storyboards, and source materials provided by the SMEs or Sr. Manager. · Submit draft courses to Articulate Review 360 for Sr. Manager/SME review; incorporate feedback and manage version tracking through the approval process. · Build Courses in the LMS to house the Rise 360 authored SCORM files · Export approved courses from Rise 360 as SCORM 1.2 or xAPI packages for LMS upload. · Maintain consistent formatting, brand standards, and style guidelines across all courses · Create and edit supporting visual assets using Canva (graphics, illustrations, icons) · Edit, shorten, splice, pull out, and integrate video content using iMovie or equivalent tools LMS & Publishing · Draft LMS courses in Docebo, upload SCORM/xAPI packages, configure metadata, catalog placement, and enrollment settings using the approved template and current branding guidelines for fonts, headers, thumbnails, certifications, and badges. · Test course functionality end-to-end in the LMS before go-live; validate and correct issues · Maintain course organization, versioning, and landing pages in Docebo · Support course marketing to the partner user group at go-live as directed Production Management · Own the Monday.com production board as the source of truth for all active and pending course work · Keep project cards current with accurate stage, owner, and deadline information · Flag blockers or timeline risks to the Training Specialist proactively Ongoing Maintenance and Reporting · Apply content updates and refreshes to existing courses as directed · Audit published courses periodically for broken links, outdated assets, or formatting inconsistencies · Draft and release change documentation when published courses are updated · Leverage the LMS data export reporting function and upload to Claude to generate training reports leveraging the Training Report Claude Script. Requirements What You Bring Skills and Experience · Bilingual fluency in English is crucial · Working hours to align with business hours of Scale Computing teams (ET, MT, PT) · Ticketing or case queue environment (Salesforce or similar) · Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail) · Working knowledge of Canva or other basic graphic asset creation · Comfort with basic video editing (iMovie or equivalent) · Close attention to detail; you notice when fonts, spacing, or styles are off · Organized, self-directed work style, comfortable checking in/asking questions, with strong follow-through on triage and revision cycles · Clear written communication skills for async partner-facing and internal communication · Experience using AI tools (Claude, Gemini, ChatGPT, or similar) for research and content production Nice to Have · Experience with Articulate Rise/Storyline · Experience with Docebo or any other LMS · Familiarity with Salesforce reporting and case management · Background in partner/channel training, B2B technology, or SaaS environments · Experience supporting external learners or customers in a helpdesk or enablement context Benefits • Group medical insurance • Casual dress code • Hybrid work schedule • Paid company holidays • Cab facilities • Fully stocked snacks at office • Vibrant and inclusive workplace atmosphere • Flexible work environment with growth opportunities Scale Computing is an equal opportunity employer. Final candidates will be subject to a pre-employment background check