Transport Officer

Do you want to be part of transforming travel across East Sussex? Flexibus—our modern, app based, on demand transport network—is changing how people move around the county. It helps residents access work, education, healthcare, and other essential services in flexible and innovative ways. If you want to play a key role in delivering a service that makes a real difference every day, our Transport Officer role could be a great fit for you. Flexibus is one of the most ambitious Digital Demand Responsive Transport (DDRT) programmes in the UK. It covers up to 90% of East Sussex and provides reliable, flexible mobility for residents who previously had limited or no public transport options. The service is helping reduce isolation, increase independence, and open up essential connections through both app‑based and telephone bookings. As Flexibus grows, strong support is essential to keep vehicles, journeys and customer experience running smoothly — and that is where this role comes in. As a Transport Officer in our Passenger Transport Team, you will support the day‑to‑day operation of the Flexibus service, helping ensure journeys run safely, efficiently, and reliably. Customer service is central to this role. You will engage with members of the public on a daily basis, often supporting people who rely on Flexibus as an essential service. This includes responding to routine enquiries as well as resolving complaints or concerns where journeys do not go to plan. Your responsibilities will include: Supporting customers with bookings, enquiries, and complaints Assisting drivers with information, updates, and operational queries Helping maintain accurate fleet records and reporting any issues promptly This role is frontline, varied and essential to keeping the Flexibus network running smoothly for the communities that rely on it. We welcome applicants who can demonstrate Ability to provide effective customer service which will include providing clear and succinct advice, responding appropriately to customers’ needs Awareness of, and commitment to, equality diversity and inclusion Ability to work collaboratively as a member of a team Please download the job description and person specification for more information. To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests. We warmly welcome applications from all sections of the community. We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences. For guidance on how to write an application see our how to apply page and our statement on the use of AI . Interviews will be held in person at County Hall, Lewes. We expect these to take place on dates from 30 September - 9 October 2026. There will be a work-related task as part of the selection process on the day of your interview. Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. Why join us? Our transport services exist to help people access work, education, recreation, and care. In the Transport Hub you will be part of a team whose work directly benefits communities every single day. This role offers a varied, meaningful, and rewarding opportunity, with the chance to shape an innovative service at a pivotal point in its development. Learn more about our employee benefits on our Benefits page. Want to know more? For an informal conversation about the role, please contact our Principal Transport Officers: clinton.jones@eastsussex.gov.uk or james.risdale@eastsussex.gov.uk “I have had a varied and long career over the past 35 years, and the public sector was an area I had not worked in before. This has been a fantastic opportunity for me to bring my experience into new, public‑facing roles.” — David, Change Manager