Transportation Manager

At Bigblue, we’re building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon’s exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfillment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfillment space across Europe, we ship millions of orders every month. And we’re nowhere near done! Backed by €20M+ in funding, we’re expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigor of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you’re in the right place. 🔍 The role As Transportation Manager, you will own end-to-end transportation performance for your market, from collections at Bigblue warehouses to delivery to final customers. You will report directly to Robin, Head of Transportation, and work closely with the B2B Operations Lead, Finance, Merchant teams, local Sales teams and Product. You will also have visibility with the founders on strategic transportation topics. Your mission will be to manage and improve the carrier portfolio, scale Bigblue’s transportation offer in your market, and turn operational data into concrete performance improvements. This includes B2C, B2B, out-of-home delivery, customs management, inbound flows and new service launches. Success will be measured through: Cost performance: cost per shipment, with a target of 5% year-over-year decrease while taking shipment mix changes into account. Quality: happy orders, leftovers, on-time performance and return rate. Customer experience: buyer experience, launch of new services and reduced friction at checkout / point of sale. 📋 What you’ll do Own end-to-end transportation processes for your market, from warehouse collections to final customer delivery. Animate and challenge the carrier portfolio through performance reviews, operational readiness and continuous improvement plans. Lead transportation performance monitoring with the Data Analyst, using KPIs to identify issues, prioritize actions and measure impact. Drive cost improvement initiatives while accounting for market dynamics, inflation and changes in shipment mix. Support the Head of Transportation on capacity planning, market research and sourcing of new carriers. Scale Bigblue’s transportation offer in your market across B2C, B2B, out-of-home delivery, customs management, inbound and other strategic services. Partner with Customer Care, Warehouse, Merchant, Sales and Product teams to solve operational issues and launch new services. Contribute to peak season preparation and carrier contract renegotiations when relevant. 📈 What success looks like First 30 days Become autonomous on day-to-day transportation operations. Take ownership of operational follow-up and key metrics. Start handling escalation calls with internal teams and carriers. Build relationships with carriers and key internal stakeholders. First 90 days Deliver a clear market overview for the assigned scope. Identify strengths and weaknesses of Bigblue’s transportation offer in the market. Build a 6-month strategic plan with prioritized actions. Translate KPI analysis into concrete operational improvements. 👤 Who you are Must-have At least 5 years of experience in logistics, transportation, supply chain, operations or project management. Strong analytical skills, including the ability to run advanced Excel analyses and interpret operational KPIs. Able to turn performance data into practical operational actions. Strong stakeholder management and communication skills. Confident enough to challenge carriers and negotiate without being pushed around. Highly autonomous, structured and able to prioritize multiple topics in parallel. Customer-centric mindset and strong judgment on what creates a good delivery experience. Nice-to-have Experience in a fast-paced scale-up or high-growth environment. Experience working with BI tools such as Metabase or Power BI. Experience launching or improving transportation services across several markets. Master’s degree or higher in Business, Management, Transportation, Supply Chain or another relevant field. 🗓️ Interview process TA screen — 30 min Hiring Manager deep-dive — 45 min Case study — 60 min KPI review, operational recommendations and Excel cost analysis. Interviewers: Robin and Sarra On-site interviews Product interview. Merchant-facing interview, adapted to the country scope: Ana and Alejandro Steffen Will Reference checks ✨ Why join Bigblue? This section will be implemented directly in Lever. ✅ Impact: Play a key role in Bigblue’s growth, working directly with leadership to shape the company’s future. 💙 Innovative, founder-led culture: A caring environment focused on agility and team success. 🚀 Fast-growing scale-up: Join a well-funded company where your work has immediate and visible impact. 🌍 International environment: Collaborate with teams across Europe. 🏢 Brand-new offices in the heart of [City] 🍱 Perks: [Meal vouchers, snacks, etc.]