Travel Agent

Role Description This full-time remote Travel Agent role at Faraway Travel Agency focuses on planning and managing travel arrangements for individual and corporate clients. The Travel Agent will handle daily tasks such as creating and modifying reservations for flights, hotels, and car rentals, ensuring accuracy and timely confirmations. The role includes consulting with clients to understand their travel needs, recommending suitable itineraries, and providing clear information on pricing, schedules, and travel requirements. The Travel Agent will respond to inquiries, resolve issues before and during trips, and maintain detailed records in booking systems and CRM tools. Collaboration with suppliers, attention to detail, and consistent follow-up with clients are key components of the day-to-day responsibilities.

Qualifications

• Ability to manage travel arrangements and reservations, including flights, accommodations, and related services.
• Strong customer service skills with a focus on responsiveness, empathy, and clear communication.
• Experience handling car rental bookings and coordinating ground transportation options.
• Background in sales, with the ability to recommend services, upsell when appropriate, and meet booking targets.
• Proficiency with online booking platforms, GDS or similar systems, and basic CRM tools.
• Strong organizational skills, attention to detail, and ability to manage multiple client requests simultaneously.
• Comfort working independently in a remote environment, with reliable internet connectivity and time-management skills.
• Prior experience in the travel industry or hospitality is preferred; relevant certifications in travel or tourism are a plus.