Travel Consultant

Where Human Connection Fuels Possibility ​ At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​ Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. ​ Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​ And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​ That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​ We have a passion for excellence and genuine care for the people making it possible. Books and confirms travel arrangements for program guests based upon the guidelines provided by the client to ensure all expectations are met. Scope of position is dependent upon the assigned programs, which vary from client-to-client and program-to-program. May handle approximately 10,000-15,000 participants, 3,000 inbound phone calls, and 30-50 programs per fiscal year. What You’ll Be Doing Book airline reservations for program attendees using scripts, workflows, and airline contracts Manage block space, complete program accounting, and store airfares Communicate travel details, fare rules, and policies via phone, fax, and email Document airline records using the Global Distribution System (GDS) Ensure accurate ticketing, preferred carrier usage, and ARC compliance Track and follow up on critical dates to meet report and program deadlines Respond to attendee land requests and review websites and reports for accuracy Attend training, meetings, and perform special assignments as directed by management What You’ll Bring Bachelor’s degree or equivalent travel industry experience Strong customer service skills with a proven track record High attention to detail and problem-solving ability Professional communication and listening skills Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology Ability to manage multiple demands simultaneously Dependability and punctuality for all scheduled shifts Nice To Have Degree in Hospitality or Event Management Bilingual in Spanish and/or French Experience with travel coordination in a corporate or event setting Working Logistics & Things You Should Know This position is open to both Hybrid and Remote. Local candidates must work a hybrid schedule. Core hours are 8:00 AM to 4:30 PM CST, with shifts rotating between 7:00 AM and 7:00 PM CST. This position operates on CST time zone DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment@maritz.com .