Travel Consultant (Sabre GDS Essential) | On-Site BPO Role

Company Description:

Heya Solutions is a boutique BPO that builds dedicated, managed teams for international organisations. Our South African professionals work as genuine extensions of our clients’ businesses, integrating into their systems, processes, culture and goals while receiving local, office-based support from Heya’s leadership, HR, IT and operational teams.

This position will form part of Heya Solutions South Africa’s fully office-based team in Johannesburg. The successful candidate will be employed and managed locally by Heya while working as a dedicated team member supporting an established American travel agency.

Role Description:

The Travel Consultant position is an on-site, part-time role based at Heya’s Johannesburg office, with the potential to grow into a full-time, long-term position as the client’s requirements develop.

The successful candidate will manage domestic and international flight arrangements for the American client’s corporate and leisure customers. The role includes handling bookings and ticketing, managing itinerary changes and reissues, communicating with clients, and maintaining accurate booking records.

The employee will work within the American client’s systems, procedures and service standards while remaining employed and supported by Heya Solutions South Africa. Working hours will be aligned with the client’s American operating requirements, with the initial schedule confirmed during the recruitment process.

This is a fully office-based position and is not a remote role.

Key Responsibilities:

• Book and ticket domestic and international flights for corporate and leisure clients.
• Manage reservations from the initial enquiry and quotation through to ticketing and after-sales support.
• Create, update and manage Passenger Name Records accurately.
• Interpret airline fare rules and monitor ticketing deadlines.
• Process booking changes, exchanges, cancellations, reissues and refunds where applicable.
• Respond professionally and promptly to client enquiries and travel disruptions.
• Communicate with clients, airlines, suppliers and members of the American client team.
• Manage multiple client itineraries and deadlines independently.
• Maintain complete and accurate records in the agency’s CRM and booking systems.
• Work in accordance with the client’s procedures, quality standards and service expectations.

Qualifications and Experience:

• Demonstrable experience as a Travel Agent or Travel Consultant, preferably three or more years.
• Recent, hands-on proficiency in Sabre GDS is essential and non-negotiable.
• Proven ability to use Sabre to create and manage PNRs, search and price itineraries, issue tickets, and process changes and reissues.
• Strong knowledge of airline fares, fare rules, ticketing procedures and reservation processes.
• Excellent customer service and professional written and verbal communication skills.
• Strong attention to detail, organisation and time management.
• Ability to manage multiple bookings, clients and deadlines simultaneously.
• Ability to work independently while collaborating with Heya and the American client team.
• A reliable, accountable and service-focused approach.
• Legal eligibility to work in South Africa.
• Ability to work on-site at Heya’s Johannesburg office during the required client-aligned hours.
• A qualification in Travel, Tourism or Hospitality is advantageous but not essential where the required experience and Sabre proficiency can be demonstrated.

Experience with Amadeus, Galileo, Travelport or another booking platform does not replace the Sabre GDS requirement.

Shortlisted applicants may be required to complete a practical Sabre skills assessment.

If this opportunity sounds like the right fit for you and you believe you can contribute meaningfully to both Heya and our client’s team, we would love to hear from you. Apply and tell us about your Sabre experience. We look forward to getting to know you, discussing the opportunity and exploring the next steps together.