Travel & Operations Services Specialist

We are seeking an Operations & Service Specialist. The role involves independently managing several areas: ensuring smooth day-to-day office operations for employees, handling operational procurement for department needs, supporting the business travel process, and coordinating contractor work. You will play a key role in creating a comfortable working environment and ensuring the smooth running of the company's internal services. Key Responsibilities 1. Facilities & Workplace Management Ensuring offices are stocked with necessary resources; coordinating supplies; tracking and controlling inventory of consumables; Managing incoming and outgoing correspondence: receiving, registering, tracking, storing, and sending documents and parcels; Monitoring the quality of external contractors' work (cleaning, maintenance, minor repairs) and ensuring SLA compliance; Supporting desk booking and meeting room booking systems; Organizing coffee points, ensuring supply of snacks and catering. 2. Travel Support Processing employee travel requests and checking compliance with the corporate travel policy; Liaising with travel agencies on flight and accommodation bookings, transfers, and visa support; Promptly resolving issues and emergencies that arise during employee business trips. 3. Procurement & Admin Support Managing procurement: sourcing suppliers, requesting commercial quotes, monitoring delivery timelines, and concluding contracts; Liaising with the accounting department: collecting, verifying originals, and submitting signed primary documents (closing acts, invoices, receipts); preparing payment document packages; Participating in the inventory of fixed assets and office equipment; Providing technical support to the manager in conducting tenders. 4. Operations & Onboarding Support Participating in the onboarding/offboarding process: preparing workstations, coordinating with IT and HR on equipment and access provisioning; Participating in employee satisfaction surveys and aggregating feedback. Skills, Knowledge and Expertise Education: Higher or incomplete higher education (management, business administration, or related fields). Experience: 1–3 years in administrative support, contract administration, office management, or travel support. Skills: Understanding of procurement and document management processes (contract control, collection of primary documentation, invoice payment); Experience working with task tracking/service desk systems; Confident PC user (MS Office, Google Workspace). Languages: Fluent Russian (spoken and written). English at Intermediate (B1) level or above — for business correspondence. Knowledge of Kazakh is a plus. Personal Qualities: High level of responsibility, adaptability, and attention to detail; Ability to effectively manage several diverse areas in parallel; Independence in decision-making within one's scope of competence; Strong business communication skills. Nice to Have Experience working with specialized systems for organizing business travel or office space management.