Travel Services Associate

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Location Details: Remote Position Schedule / Shift: Flexible schedule, hours of operation Monday-Friday 9:00am-6:00pm EST. Position Summary: The Travel Services Associate is responsible for processing and maintaining travel-related accounts while ensuring the accuracy, completeness, and quality of all travel bookings. This role gathers and verifies booking, payment, commission, and account information; investigates and resolves discrepancies; and provides timely support to travel agents and members. The travel services associate also performs quality control reviews, processes account transactions, prepares travel documentation, maintains customer records, and generates reports in accordance with established policies and procedures. Success in this position requires strong analytical skills, attention to detail, problem-solving abilities, and a commitment to delivering accurate and efficient service in a remote, fast-paced, travel operations environment. Key Responsibilities: Processes a variety of documents relating to travel accounts and quality control all travel bookings. Duties may include: Data Gathering Gathering appropriate data and reviewing the data to ensure accuracy and completeness. Responding to inquiries from travel sales agents, and others regarding booking inquiries and cancellations. Obtaining and verifying payments, commissions, and other types of information. Investigating and resolving sometimes complex processing problems. Calculating sales commissions. Researching and adjusting account balances when misapplication/overpayment of monies occurs. In accordance with corporate guidelines and procedures, initiating correspondence with agents/members to clarify or obtain missing information, investigate discrepancies, etc. Data processing and QC Processing a variety of documents relating to travel accounts. Quality control all travel bookings. Correcting balances and payment records. Entering transactions and balancing cash entry changes into systems as necessary. Preparing online cruise and tour documents as necessary. Maintaining various records on customer accounts, analyzing data, and preparing reports as required. Maintaining electronic and manual procedures for actions, according to established procedures, and assisting in investigative reports. Qualifications: Required Education High School Diploma or equivalent Experience Processing transactions and posting to appropriate accounts. Investigating and resolving sometimes complex processing problems. Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate. Knowledge and Skills Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages. Willingness to rotate within area as needed to perform various processing functions and/or to complete training. Communicate effectively with others in a work environment and with the public. Preferred Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.). Knowledge of basic travel terminology. Ability to make discretionary decisions based on existing information. Work Environment: Works in a temperature-controlled office environment. May work in remote/virtual environment. Willingness and ability to work extended or irregular hours, holidays and/or weekends. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation The starting hourly rate for this position is $17.00/hr. Benefits At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is expected to remain posted through 8/10/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.