Travel Tech Support Analyst

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Location Details: ACG 14 State Footprint (CO, FL, GA, IL, IN, IA, MI, MN, NE, NC, ND, SC, TN, WI) Position Schedule/Shift: Monday-Friday, weekly rotating hours between the hours of 8:30am-6pm ET Position Summary: This role serves as a key liaison between travel users, technical teams, and business partners to support and improve automated travel systems. The position identifies operational needs, supports system enhancements, and participates in projects from development through implementation. This position also helps ensure reliable processes and effective technology solutions for the business, by auditing systems and data for accuracy and integrity. Key Responsibilities: Provides technical and analytical guidance to project team staff to ensure innovative and effective recommendations and resolutions for problems. Assists with problem resolution and supports on-going utilization. Assists in training field travel users in the use of hardware, APOLLO applications, AXIS, Travelport Cruise software, web sites and on-line manuals. Conducts presentations as necessary. Assists in technology (application software, hardware, etc.), deployment in field and administration. Provides support for the installation of PC hardware and application software in field locations or administration. Assists in coordinating the development and distribution of user training materials for travel systems and applications developed in-house. Provides support at locations or via phones, as required. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): None Required Qualifications: Education (include minimum education and any licensing/certifications): High school diploma or equivalent Experience: Use of APOLLO and/or other travel reservation systems AXIS travel front office system Travelport Cruise Agent Max application Using a variety of software applications including Microsoft Word, Excel, etc. Analyzing information and data flows in automated systems Working effectively in a team environment Analyzing and resolving problems Analyzing and presenting process improvement issues Formatting data for reports, presentations, etc. Organizing and planning effectively Working under pressure to complete assignments in a timely manner Knowledge and Skills: Ability to analyze automation opportunities, research alternatives and recommend solutions Assist in the implementation of field automation tools Assist in user training for successful implementation of field automation tools Learn new software projects as needed Communicate effectively with others in a work environment and with the public Demonstrate strong written communication skills Travel and work on weekends and for extended hours when necessary Preferred Qualifications Bachelor’s degree in Computer Science, Business Administration, or related field. Work Environment: Works from your remote workspace or in a temperature-controlled office environment if working a hybrid schedule. Hybrid schedules are required for employees that live within 30 miles of an ACG corporate hub. Compensation & Benefits Overview: ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Starting pay ranges from $28.00 to $30.00 per hour, based on experience. Benefits: At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth. Health & Wellness Medical plans with multiple coverage options, including HSA eligibility. Prescription drug coverage. Dental and vision benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-paid basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance options. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options. Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month. Paid Holidays: Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. Paid leave programs, including parental, bereavement, jury duty, and military leave. Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is expected to remain posted through 8/21/2026; however, it may close at any time once a qualified candidate pool is identified. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.