TRAVEL & TICKETING SPECIALIST - PHARMA EVENTS (f/m/d)

TRAVEL & TICKETING SPECIALIST - PHARMA EVENTS (f/m/d) At egg we make experiences. Real ones. The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch. We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right. Which brings us to you You know that behind every successful event is a well-organized travel and ticketing operation. Flights get changed, itineraries need adjusting, stakeholders have urgent requests, and sometimes plans change at the last minute. You stay calm, find solutions and make things happen. You're detail-oriented, highly organized and comfortable managing multiple priorities simultaneously. You enjoy working with people, providing excellent service and ensuring every traveler receives the support they need. What you’ll be doing In this role, you will work 100% on one of our key pharmaceutical clients. Manage travel bookings, modifications, exchanges, cancellations and refunds using Amadeus and approved booking platforms Support Delegate Managers and Project Managers by processing travel-related requests accurately and efficiently Issue tickets, manage billing activities and maintain accurate records within internal systems Provide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptions Deliver a high level of service to client stakeholders, ensuring a smooth and professional travel experience Contribute to process improvements, technology adoption and more efficient ways of working across travel operations What you’ll bring (We really mean it. Candidates who do not meet the following criteria will not be considered.) Experience & skills Previous experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused role Advanced knowledge of Amadeus and proven experience managing air travel reservations Strong proficiency in Microsoft 365, particularly Excel and Outlook Ability to manage multiple requests simultaneously while maintaining exceptional attention to detail Strong problem-solving skills and the ability to remain calm and effective under pressure Experience supporting demanding stakeholders and delivering excellent customer service Fluency in written and spoken English and Spanish (No scrambled oeufs at egg , svp.) How we work at egg Things move fast here. Priorities shift. Clients expect excellence. The people who thrive at egg tend to: Take ownership and get things done Stay calm when priorities change Focus on outcomes and quality Be comfortable with ambiguity Look for smarter ways of working, including AI and technology Balance creativity with structure and execution Bonus points if... Previous experience within an event agency environment Experience supporting pharmaceutical or healthcare clients Experience using automation tools or AI-powered productivity solutions Please note: This role requires occasional flexibility to support urgent travel changes and time-sensitive requests when events are taking place. What we bring to the table Flexible working setup (remote in some places, hybrid in others) Competitive salary + performance-based bonus Home office / tech stipend, lunch vouchers Smart, supportive colleagues who genuinely enjoy working together International career opportunities + annual global offsite in somewhere excellent Free coffee, pet-friendly offices and a culture that cares about people as much as performance (Yes, the coffee is good. We're not monsters.) The hiring process Online application (you’ve swiped right) First intro call (we’ve swiped right too — let’s see if there’s chemistry) First interview (time to crack things open a bit) Second interview (meet the family — don’t worry, they’re mostly well-behaved eggs) Offer (we’re in love. hope you are too) The most important bit At egg , feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist. It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny-side up forever. We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger. We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities. We are also an ESG-driven company committed to making a positive impact beyond our own walls. Department Operations Role CSA Administrative Assistant Locations egg Iberica Remote status Fully Remote Yearly salary €25,000 - €32,000 Employment type Full-time egg Iberica About egg At egg , we create events and experiences that connect people, ideas, and brands all over the world. We move fast, solve problems together, and work for some of the world’s most demanding brands. We are a team of problem-solvers, creatives, planners, travelers, and hospitality lovers who thrive in fast-moving environments and care deeply about doing great work together. Across countries, cultures, and projects, we bring together passionate individuals collaborating to build in meaningful experiences.