Traveller Support Agent - Bilingual English and Arabic (Middle Eastern dialects) Speaker - Dakar – Remote

Passionate about travel and customer experience? Join our international team! We’re looking for a Customer Experience & Travel Support Agent to join our team and contribute to smooth, personalized travel experiences for an international clientele. Your role You’ll be part of a dynamic travel operations team, supporting different stakeholders throughout the travel journey and helping ensure that requests are handled efficiently, accurately, and with a high level of service. The role involves managing requests, coordinating with different partners, finding solutions, and handling unexpected situations in a fast-paced international environment. What we’re looking for: Position open only to residents of Dakar. 3+ years of experience in travel, hospitality, customer service, or a related field Fluent English and Arabic (Middle Eastern dialects) required. French is a plus. Strong communication and interpersonal skills Customer-oriented, proactive, and solution-focused Comfortable managing multiple requests and priorities Autonomous, organized, and quick to learn Comfortable working with digital tools and CRM systems Flexible and adaptable, including working flexible hours when required Genuine interest in travel and international destinations What we offer Fully remote position CDD International and multicultural environment Dynamic start-up atmosphere The opportunity to work in the travel industry with an international clientele If you enjoy travel, solving problems, working with people, and being part of a fast-moving international team, we’d love to hear from you!