CR
Hiring from
United Kingdom
Work type
Hybrid
Posted
Sep 24, 2026
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
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<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
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<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
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Job Description

4 months contract with a local authority


Job Purpose

  • The postholder will be responsible for assessing incoming referrals, identifying client needs, and directing individuals to the most appropriate support services both within the Council and through external partners. The role combines client triage, administration, data management, compliance monitoring, and customer service, ensuring participants receive timely and effective support.

Responsibilities

  • Act as the first point of contact for clients via telephone, email, online enquiries, and community-based activities.
  • Assess referrals and self-referrals to determine the most appropriate support pathway.
  • Conduct initial triage assessments and gather relevant information regarding individual needs and circumstances.
  • Coordinate appointments, assessments, reviews, and referrals for clients accessing programme support.
  • Support the development of individual action plans alongside mentors and employment support staff.
  • Ensure individuals are referred to suitable internal and external employment, skills, training, and support services.
  • Provide basic information and guidance regarding available programmes and opportunities.

Requirements:

  • Essential Experience Required
    • Experience working in a customer-facing, frontline, community, employability, or support services role.
    • Experience providing administrative support in a busy environment.
    • Experience managing records, databases, and administrative processes.
  • Essential Qualifications Required
    • GCSEs (or equivalent), including English and Mathematics.
Additional Information

  • Contract Duration: 4 months with a local authority
  • Working hours: 37 hours per week
  • Location: Ty Elai, Heol Dinas Isaf, Tonypandy, Rhondda Cynon Taf, CF401NY, United Kingdom
  • Enhanced DBS - Children's & Adults' Barred Lists required.
  • Work pattern: Typically 3 days in the office, 2 days remote
  • Interviews will take place at: Venue: Porth Plaza, Address: Foundry Place, Porth, CF39 9PN
  • Payment Schedule: Bi-weekly
  • Application Deadline: 12th August 2026, apply ASAP.


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