At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Trip Support Specialist I - Aviation

Location: Webster, TX (Remote)
Schedule: 24/7 operation with rotating shifts, including nights, weekends, and holidays
Compensation: $19-$23/hour DOE + bonus potential

Keep Global Aviation Moving

At World Fuel, we support some of the world's most complex and demanding aviation operations. Every day, our team helps commercial, military, and business aviation customers execute missions across the globe by ensuring they have the permits, services, logistics, and operational support required for success.

As a Trip Support Specialist I, you will play a critical role in coordinating international flight operations and serving as a trusted partner to flight crews, operators, and customers worldwide. This is a fast-paced position that combines aviation operations, customer service, logistics, and real-time problem solving.

Whether supporting a business jet crossing multiple countries or assisting military and commercial flight operations, you'll help ensure every trip is executed safely, efficiently, and seamlessly.

What You'll Do

Coordinate Global Flight Operations

Support international and domestic flight operations by arranging and managing:

Airport ground handling services
Landing and overflight permits
Airport slots and aircraft parking
Customs, immigration, and regulatory requirements
Hotel accommodations for flight crews
Ground transportation arrangements
Real-time flight following and operational updates

Deliver Outstanding Customer Service

Serve as a primary point of contact for assigned customers
Build strong relationships through proactive communication and operational expertise
Respond quickly to schedule changes, operational challenges, and customer requests
Ensure trips are executed accurately and efficiently from planning through completion
Provide solutions in time-sensitive situations while maintaining exceptional service standards

Manage Aviation Logistics

Create and maintain trip records within company operating systems
Prepare customer quotations, cost estimates, and operational documentation
Coordinate with airports, government agencies, international vendors, and service providers worldwide
Track trip progress and proactively communicate updates
Ensure accurate operational and billing documentation

Support Flight Planning Activities

Depending on the customer segment supported, responsibilities may include:

Assisting with flight planning and route analysis
Monitoring weather conditions and operational impacts
Providing weather briefing support
Utilizing flight planning platforms and aviation operational tools
Communicating route, permit, and operational requirements to customers and crews

What We're Looking For

Required Qualifications

Bachelor's degree in Aviation, Aeronautics, Aviation Management, or a related field preferred
0-2 years of aviation industry experience, or equivalent aviation education and training
Strong customer service and communication skills
Excellent organizational and time management abilities
High attention to detail and accuracy
Ability to prioritize multiple tasks in a fast-paced environment
Strong problem-solving and decision-making skills
Comfortable working independently and collaboratively within a team environment

Preferred Experience

Experience in one or more of the following areas is a plus:

Flight planning
Flight dispatch support
Airport operations
Business or corporate aviation
Commercial aviation operations
Military aviation operations
Global trip support
Aviation customer service
Weather briefing services

Technical Skills

Experience with any of the following is preferred:

PPS8
Air Inc.
Navblue
Microsoft Office Suite
Flight planning software
Aviation weather platforms
Aviation operational systems

What Makes You Successful

You are someone who:

Thrives in a dynamic, fast-paced operational environment
Enjoys solving complex logistical and operational challenges
Maintains composure and professionalism under pressure
Can effectively manage multiple trips and competing priorities simultaneously
Communicates clearly and confidently with customers and stakeholders
Builds strong working relationships across teams and time zones
Takes ownership of customer outcomes
Demonstrates exceptional attention to detail and follow-through
Has a passion for aviation and global operations

Why Join World Fuel?

Support global aviation operations.
Work with commercial, military, and business aviation customers.
Gain exposure to international flight operations.
Develop expertise in trip support, flight planning, and aviation logistics.
Join a collaborative team operating at the center of global aviation.

#WFS

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.World Fuel Services, Inc.

About Us

At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.

Trip Support Specialist I - Aviation