Trust & Safety Specialist (E-Commerce)

Trust & Safety Specialist (E-Commerce) Location: Hanoi, Vietnam Workplace Type: Hybrid Job Summary As the Trust & Safety Specialist, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce. Fraud Management & Risk Control Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls. Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures. Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models (leveraging Machine Learning, Python, SQL, or AI) - or understand comprehensive methodology, project owner to coordinate with cross team to build (DA, IT team). Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures. Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies, driving continuous improvement proposals. Compliance & Trademark Protection Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms. Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards. Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement. Leadership & Cross-functional Projects Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders. Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets. Act as an internal advisor on risk management and fraud prevention strategies. Requirement Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade. Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform. Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus. Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings. Excellent communication and cross-functional collaboration skills. Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous. Experience in risk management at e-commerce/platform companies is a strong plus. Previous experience in team management is a plus. Benefits Competitive monthly NET salary, transparent and fully take-home Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses. 12 days of paid annual leave, in addition to public holidays Flexible working hours, Monday to Friday – weekends are fully yours Annual health check-ups Social insurance coverage in compliance with Vietnamese labor regulations Company-sponsored sports clubs to support both physical and mental well-being Regular company trips and team bonding activities Clear and accelerated career development and promotion pathways Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured