Ukrainian Interpreter WFH

Company Description Kalamcx, a Future Group company, is a virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to more than 300 companies worldwide. The organization helps clients operate across borders, reduce operational costs, and expand into new markets through high-quality language and support services. Kalamcx focuses on creating loyalty and satisfaction by offering real human interactions that strengthen customer relationships. The company’s mission is to support business growth and revenue expansion by enhancing customer experiences at every touchpoint. Team members join a globally oriented, technology-enabled environment with opportunities to contribute to impact at scale.
Role Description This is a full-time, work-from-home (remote) role for a Ukrainian Interpreter at Kalamcx. The Ukrainian Interpreter will facilitate clear, accurate, and confidential communication between Ukrainian-speaking customers and English-speaking representatives over phone, video, or chat. Daily tasks include listening carefully, interpreting messages consecutively or simultaneously, and conveying meaning, tone, and intent in both languages while following established guidelines and scripts where applicable. The role involves documenting key interaction details, complying with quality, privacy, and data security standards, and escalating complex issues to appropriate teams when needed. The interpreter will collaborate with supervisors and colleagues, participate in training, and adapt to different client industries such as customer service, healthcare, finance, or technical support.
Qualifications

• Strong language proficiency in Ukrainian and English, with excellent speaking, listening, and reading comprehension skills.
• Demonstrated interpreting and communication abilities, including active listening, clear articulation, and accurate conveying of meaning, tone, and cultural context.
• Customer service and professional interaction skills, including empathy, patience, and ability to manage sensitive or emotionally charged conversations.
• Basic computer and remote work skills, including comfort with online communication platforms, headsets, and secure data handling practices.
• Attention to detail, reliability, and ability to follow procedures, scripts, and confidentiality requirements.
• Ability to work full-time, remotely, with a quiet and secure home workspace and stable internet connection.
• Prior experience in interpretation, translation, call center, or customer support environments is an advantage.
• Relevant education or training in linguistics, translation, interpretation, or a related field is preferred but not mandatory.