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Department Overview:
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About UPchieve
UPchieve is an edtech nonprofit that provides free, 24/7 online tutoring and college counseling to low-income students nationwide. Using our app, students can request and get paired with a live, volunteer tutor in under 5 minutes. Our mission is to close the college enrollment gap between low- and high-income students so that all students have an equal opportunity to achieve upward mobility. We’ve matched 350,000+ requests from 50,000+ students across all 50 states. Our work has also been recognized by Forbes and TIME, and our funders include both Y Combinator and the Gates Foundation.
Who we’re looking for
We’re a small team taking on the monumental challenge of democratizing access to academic support. That means we need team members who are excited by autonomy and willing to work on projects outside the scope of their job description if needed. We also look for candidates who have a personal connection to our cause or a demonstrable interest in education or serving low-income populations.
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Anticipated Start Date:
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9/21/2026 |
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Anticipated End Date (If Applicable):
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Minimum: 5 Maximum: 10 |
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Remote Work Eligibility Detail:
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Remote |
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Anticipated Hours Per Week:
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Please enter in your hours in the following format: "X hours per week" or "X to X hours per week" |
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Schedule:
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Eligibility: Must be a student with Federal Work-Study eligibility.
Pay: $15/hour
Hours: 10 hours/week (about 2 hours a day)
Location: 100% remote
Commitment: Academic Year |
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Salary/Wage Range/Lump Sum:
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Minimum: $15.00 Maximum: $15.00 |
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Number of Positions:
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1 |
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Qualifications:
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You're a current student and eligible for Federal Work-Study.
You can commit to the role for a full semester.
You're organized and detail-oriented. You like checklists, clean data, and nothing slipping through the cracks.
You care about UPchieve's mission and want to support the volunteers who make free tutoring possible.
You communicate clearly and kindly.
You're comfortable learning new tools and working independently once you know the process. |
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Knowledge, Skills & Abilities:
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Highly organized and detail-oriented. You're tracking a lot of records at once, and nothing slips.
Strong written communication. You can write clearly and kindly.
Comfortable with data and tools. You can work in spreadsheets and pick up new platforms quickly.
Reliable and independent. You show up for your scheduled hours and follow through without hand-holding.
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Position Summary/Job Duties:
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What you'll do…
Tutor Review and Onboarding (40%)
Review applications from prospective volunteer tutors against UPchieve's criteria.
Flag applications that need a closer look and pass them to the program team when needed.
Respond quickly to users who need onboarding support via our virtual help desk software.
Support User Engagement (30%)
Process weekly operational tasks that support engagement (e.g., volunteer hour verification, processing Service Award requests)Keep volunteers engaged and connected to UPchieve by interacting with volunteers on our coach community platform (Slack)
Additional User Support (30%)
Keep our volunteer recruitment posting updated across all platforms
Quickly review student eligibility appeals and update our database accordingly
Additional tasks to support our users (e.g., updating help articles, responding to emails)
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Physical Demands:
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Typing
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