US Senior Legal Operations Manager (US Law Firm, WFH)

Salary: P90,000 - P120,000 (Monthly Package)

Schedule: Tuesday - Saturday (12:00 AM to 9:00 PM PHT)

What are we looking for?

Position Overview

We are seeking an experienced, highly organized, and proactive Senior Legal Operations Manager / Firm Administrator to work directly with the firm owner and oversee the day-to-day operations of a U.S. law firm, with an immediate focus on California family law.

This is a senior operational leadership role for a professional with at least five years of relevant experience in law-firm management, legal operations, or legal administration, including meaningful responsibility for managing staff, workflows, procedures, and firm operations.

This is not a virtual assistant or entry-level legal assistant position. We are looking for a seasoned law-firm operator who understands how a U.S. legal practice functions and can take ownership of operational systems, staff accountability, case-management processes, and administrative performance.

The ideal candidate has substantial experience working in or managing a U.S. family-law practice. Familiarity with California family law, court procedures, filing requirements, discovery, financial disclosures, and family-law case-management workflows is strongly preferred.

The successful candidate will serve as a trusted operational partner to the firm owner, helping ensure that the team operates efficiently, deadlines are properly controlled, clients receive consistent service, and established procedures are followed.

Skills Required

Required Qualifications

• At least 5+ years of relevant professional experience in law-firm operations, law-firm administration, legal operations management, or a comparable legal management role.
• Previous experience working within a U.S. law firm, with demonstrated responsibility for managing workflows, staff, administrative processes, or daily operations.
• Substantial experience coordinating legal staff and overseeing multiple concurrent matters.
• Strong understanding of U.S. law-firm procedures, case-management practices, calendaring, filing workflows, and document control.
• Excellent organizational, project-management, problem-solving, and prioritization skills.
• Demonstrated ability to develop and implement SOPs and improve operational processes.
• Experience with legal practice-management software, CRM systems, document-management platforms, and productivity tools.
• Strong written and verbal English communication skills.
• Ability to work independently, exercise sound operational judgment, and proactively resolve issues.
• High standards of professionalism, discretion, confidentiality, and accountability.
• Ability to provide clear operational updates and communicate effectively with attorneys, staff, clients, and vendors.
  
  

Preferred Qualifications

• Direct experience working in or managing a U.S. family-law practice.
• Prior experience with California family-law procedures and court-related administrative workflows.
• Familiarity with California family-law discovery, financial disclosures, filing procedures, service requirements, and calendaring practices.
• Experience managing remote or distributed legal teams.
• Experience with legal billing, accounts receivable, intake management, and client onboarding.
• Experience implementing legal technology, workflow automation, performance tracking, and operational reporting.
• Previous experience working directly with a managing attorney, law firm partner, or firm owner.
  
  

Key Skills and Competencies

The Ideal Candidate Will Demonstrate

• Operational ownership: Takes responsibility for ensuring that processes are completed correctly and on time.
• Leadership and accountability: Can manage experienced professionals, delegate work, and follow up without constant supervision.
• Attention to detail: Understands the importance of accurate records, reliable calendaring, and timely completion of legal administrative tasks.
• Proactive problem-solving: Identifies issues early and proposes solutions rather than simply reporting problems.
• Process-oriented thinking: Builds repeatable systems instead of relying on ad hoc instructions.
• Clear communication: Provides concise, accurate updates and escalates critical issues promptly.
• Confidentiality and discretion: Handles sensitive client, financial, personnel, and legal information appropriately.
• Technology proficiency: Uses software and reporting tools to improve visibility, efficiency, and accountability.
• Independent judgment: Can manage day-to-day operations while recognizing when an issue requires attorney or firm-owner input.
  
  

What will you do? 2. Staff Management and Workflow Oversight 3. Case Management and Deadline Control 4. California Family Law Operations This role focuses on operational coordination and process management; legal advice, legal strategy, and substantive legal decisions remain the responsibility of licensed attorneys. 6. Billing and Accounts Receivable 7. Standard Operating Procedures and Process Improvement 8. Practice Management Systems and Document Control 9. Vendor and Administrative Coordination 10. Reporting and Communication With Firm Owner

• Law Firm Operations and Management
• Oversee the firm's day-to-day administrative and operational activities.
• Establish clear workflows, responsibilities, and accountability standards across the team.
• Coordinate task delegation, workload distribution, and follow-up to ensure timely completion of work.
• Identify operational bottlenecks, inefficiencies, and recurring issues, and implement practical solutions.
• Serve as the primary operational point of contact for staff and escalate significant issues to the firm owner.
• Monitor team productivity and ensure that operational priorities align with the firm's goals.
• Coordinate the workflows of attorneys, paralegals, legal assistants, and administrative personnel.
• Monitor assignments, deadlines, outstanding tasks, and employee performance against established expectations.
• Support employee onboarding, training, role clarity, and ongoing development.
• Develop systems for tracking task completion, managing workload, and maintaining accountability.
• Help foster a professional, responsive, and results-oriented working environment.
• Oversee case-management processes to ensure matters progress according to established workflows.
• Monitor court dates, filing deadlines, hearings, discovery deadlines, and other critical case milestones.
• Maintain reliable calendaring, reminder, and escalation systems.
• Ensure appropriate procedures are in place for court filings, service of process, and document tracking.
• Coordinate with legal staff to identify missing information, incomplete tasks, and potential deadline risks.
• Support consistent file organization and case-status tracking across all active matters.
• Support the operational management of California family-law matters, including divorce, child custody, child and spousal support, and property division.
• Oversee administrative workflows relating to discovery, financial disclosures, document collection, and preparation tracking.
• Monitor the timely completion of client tasks and documentation required for ongoing cases.
• Help maintain standardized procedures for family-law filings, service, calendaring, and case progression.
• Coordinate with attorneys and legal staff to ensure procedural requirements are tracked and addressed appropriately.
• Client Communication and Intake Management
• Establish and maintain consistent client communication and service standards.
• Oversee intake workflows, prospective-client follow-up, and new-matter onboarding.
• Ensure client inquiries, document requests, and outstanding action items are tracked and addressed promptly.
• Monitor client responsiveness, communication delays, and service issues.
• Help implement systems that improve the client experience from initial consultation through matter completion.
• Monitor billing workflows, invoice follow-up, outstanding balances, and accounts-receivable aging.
• Coordinate with attorneys and administrative staff to ensure billing tasks are completed consistently.
• Track overdue invoices and establish appropriate follow-up procedures.
• Maintain visibility into billing status and collection-related administrative issues.
• Provide regular updates to the firm owner regarding outstanding receivables and operational concerns.
• Develop, document, implement, and maintain standard operating procedures (SOPs) for recurring firm activities.
• Standardize workflows for case opening, document management, calendaring, client communication, billing, and case closing.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Ensure team members understand and follow established procedures.
• Regularly review workflows and update procedures as the firm grows and operational needs evolve.
• Oversee the effective use of practice-management software, CRM platforms, document-management systems, and other firm technology.
• Maintain consistent file naming, document storage, access permissions, and recordkeeping protocols.
• Improve the accuracy and completeness of matter records and operational data.
• Identify opportunities to improve system adoption, reporting, automation, and workflow visibility.
• Coordinate with technology providers and vendors to resolve operational issues.
• Coordinate relationships with external vendors, service providers, and administrative partners.
• Manage routine administrative requirements, service requests, and vendor follow-up.
• Maintain organized records of vendor arrangements and recurring administrative obligations.
• Help ensure that operational resources and services support the firm's daily needs.
• Provide weekly operational reports directly to the firm owner.
• Report on workload, overdue tasks, case-management issues, upcoming deadlines, intake activity, billing follow-up, and staff performance indicators.
• Flag operational risks, recurring problems, and matters requiring management attention.
• Recommend practical improvements supported by operational data and observations.
• Maintain clear communication with the firm owner regarding priorities, progress, and outstanding decisions.
  
  

Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities
  
  

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.