12 month hybrid contract job in Mississauga, Ontario

Responsibilities

Lead research, ideation, and design of digital interfaces for business customers
Responsible for collaborating with stakeholders to combine multiple sources, including business requirements, customer needs, user research, and technology constraints into the design decisions.
Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers
Support the creation of wireframes, usage scenarios, prototypes, usability testing and other UX/CX deliverables
Collaborate and work with the visual designers to apply the clients brand visual identity to final work.
Clearly communicate design recommendations to stakeholders.
Ensure consistency of experience across multiple areas and products.
Participate and input from a CX perspective to solve day-to-day usability issues that come up
Ensure successful delivery of multiple projects by managing design deliverables and timelines

What are the top skills sets and qualifications

Minimum 3 years of experience as a customer experience specialist, or a similar customer support role.
Bachelor’s degree in Graphic Design, User-Centered Design/Human-Computer Interaction, marketing or the equivalent combination of education, training, and experience
Solid capabilities in user-centered design practices with complex requirements
Extensive experience in gathering and interpreting customer experience information
Solid knowledge of online customer engagement platforms and channels.
Strong analytical skills
Excellent communication and presentation skills
Demonstrated ability to work collaboratively with various team members and stakeholders

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com

Ateko

Derek Weber

derek.weber@ateko.com

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