User Operations Associate, Data Quality

Summary:

Yelp’s User Operations department is searching for a detail-oriented, analytically minded person to join our team as a Data Quality Associate.

This individual will be expected to have (or quickly develop) an in-depth knowledge of Yelp’s business listing policy and front-end product flows across all platforms.The core of the role will involve conducting quality assessments, identifying trends and patterns in data quality issues, surfacing improvements across data sources, and supporting escalations.

The Data Quality Associate works cross-functionally with teams across the User Operations department and the broader business, including coordination with an overseas team, in order to manage day-to-day quality operations.

This is a full-time remote role based in the United States.

What you'll do:

• Assess the data quality of incoming data sources in order to determine viability and reliability.
• Onboard new data sources by running reports to ensure a data match.
• Train internal stakeholders on business listing standards and best practices.
• Develop data quality reporting standards and report quantitative and qualitative results in a concise and informative manner.
• Drive cross-functional projects and initiatives across various internal teams (ie: engineering, product management and business development).
• Work independently and with other team members while managing stakeholder relationships and engaging in regular data quality discussions.
• Surface data quality issues and drive solutions with tech team stakeholders.
• Execute internal quality assessment exercises to identify poor quality data and zero-in on calibration needs.
• Identify and drive data improvement projects from start to finish.
• Ensure deadlines are met across all workstreams.
• Maintain and update process documentation, policy references, and training materials as needed.
• Handle urgent escalations and lead in the decision-making process to resolve the issue.

What it takes to succeed:

• You hold a Bachelor’s degree or equivalent work experience.
• You have at least 1-2 years of experience in a quality assurance, operations, moderation, or a similar detail-driven role.
• You are able to build trackers, pivot tables, and basic formulas in order to organize and analyze data quality in Google Sheets and/or Excel.
• You have strong analytical and problem-solving skills with the ability to collect, organize, and analyze significant amounts of information, identify patterns, and derive solutions to complex problems.
• You ideally have experience working with complex databases, such as: SQL, Splunk Reports, and Tableau.
• You have the ability to learn internal, “homegrown” tools and Content Management System (CMS) platforms quickly.
• You are comfortable working across time zones and coordinating with a distributed team.
• You have a willingness to utilize AI tools (ie: Claude), to accelerate analysis, documentation, and operational workflows.
• You have strong written communication skills, allowing for clearly formulated issue flagging and write-ups.
• You have exceptional cross-functional skills with the ability to translate between technical and non-technical teams, including the ability to grasp complex engineering issues and concisely communicate them to affected parties.

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation for this position is $40,000 annually. You may also be offered a bonus and benefits.

Closing:

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice Notice to Washington Applicants - Washington State Fair Chance Act #LI-Remote