Utilities Coordinator

• Provide administrative support to the Utilities team, including data management, reporting, and supplier correspondence.
• Manage high volumes of Change of Tenancy (COT) processes across a large property portfolio, ensuring utility accounts are transferred accurately and promptly.
• Maintain and manage utility data, including account details, MPANs, MSNs, meter information, and supply records.
• Coordinate smart meter rollouts and meter exchange programmes with suppliers, contractors, and internal stakeholders.
• Support debt recovery activities, including liaising with debt collection agencies, suppliers, and internal teams to resolve disputes and outstanding balances.
• Investigate and provide meter readings and account information to support billing, tenancy, and supplier queries.
• Act as a key point of contact for tenants, customers, suppliers, and internal stakeholders regarding utility-related issues and discrepancies.
• Drive process improvements and support the operational management of utility-related activities to improve efficiency and data quality.

Key Accountabilities

• Responsibility for utility invoice processing, including batching invoices, maintaining spreadsheets and trackers, and ensuring accurate financial records.
• Proactively contact suppliers to obtain outstanding invoices, supporting documentation, and resolve billing queries.
• Review and validate invoices, identifying overcharges, estimated billing, duplicate payments, and discrepancies before processing.
• Issue remittance advice and work with suppliers to ensure payments are correctly allocated and accounts reconciled

Skills, Knowledge and Experience