Utility Billing Specialist

Manage utility accounts for assigned residential properties across multiple U.S. markets.

Coordinate utility activations, transfers, disconnections, and account closures during property onboarding, tenant transitions, and offboarding.

Communicate directly with utility providers by phone, email, and online portals to establish accounts and resolve billing issues.

Retrieve, review, and enter utility invoices into AppFolio, ensuring accuracy and proper documentation.

Monitor billing cycles, due dates, outstanding balances, and missing invoices to prevent late fees and service interruptions.

Verify available property funds, obtain required approvals, and process utility payments.

Calculate and process tenant utility billbacks, including prorations and shared meter allocations based on lease terms.

Investigate billing discrepancies, unusually high charges, and potential service issues.

Track utility deposits, refunds, final bills, and account closeouts.

Coordinate with Property Managers, Tenant Coordinators, Maintenance, and Accounting to resolve outstanding matters.

Maintain accurate records, follow up on unresolved issues, and escalate concerns proactively.

Assist with process improvements and evolving utility management workflows.

Minimum one year of relevant experience in billing, utility management, or property management operations.

Strong verbal and written English communication skills.

Comfortable making outbound calls to U.S. utility providers and resolving issues professionally.

Experience reviewing invoices, tracking payments, and researching billing discrepancies.

Strong organizational skills, attention to detail, and ability to manage multiple deadlines.

Proficiency with spreadsheets, email, and web based applications.

Ability to work independently, communicate proactively, and take ownership of assigned responsibilities.

Experience in U.S. residential property management or utility billing.

Familiarity with AppFolio or similar property management software.

Experience with utility account setup, transfers, tenant billbacks, or shared meter billing.

Strong problem solving and customer service skills.

Dependability, initiative, adaptability, and consistent follow through.