UX Designer (AI)

TOPdesk is an international software company specializing in service management with over 800 employees in 8 countries and 5,000 customers worldwide. For our office in Kaiserslautern, Delft or Budapest we are looking for a UX Designer. Your environment As a UX Designer, you’ll join a multidisciplinary product development team, collaborating closely with Product Managers, Engineers, and other Designers and work on AI-powered features to build the next generation of ITSM platforms. You’ll work in an environment that values creativity, user-centric thinking, and teamwork, with colleagues based in the Netherlands, Germany, and Hungary. You will report to a UX Manager and regularly engage with the Design System team and other stakeholders. Rapid prototyping and refinement of new AI-powered concepts within our product (e.g. creation and governance of agents) Responsibility for the entire design process from initial discovery to final delivery Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods Facilitation of collaborative ideation and problem-solving with teammates and stakeholders Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed Validation and refinement of designs through feedback gathering, usability testing, and data analysis Delivery of clear communication and comprehensive handover documentation for seamless developer implementation Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes Contribution to raising UX maturity and improving design processes across the organization Continuous monitoring of emerging trends, tools, and best practices within the UX field You have 5+ years of professional experience in UX design (medior/senior capacity) You have a bachelor’s degree or vocational qualification in design, HCI, or a related field You have shipped and measured the success of AI-powered feature from a human-centered design perspective You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding You have experience working with or contributing to design systems You can validate designs through research, usability testing, and feedback You are experienced in driving strategic decisions in a product triad You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers You are proficient in English, ensuring clear communication across teams You are passionate about accessibility, inclusivity, and solving complex design challenges You have a proactive mindset and a drive for continuous improvement Nice to have: You are fluent in German (business proficiency), enabling effective collaboration in German-speaking environments Working at one of the best employers in the Netherlands. Contributing to an international, growing company. 10 to Grow: you get 10% of your gross full-time salary and 10% of your contractual working time to spend freely on your personal development. Energy left? Use 2.5% of your time for volunteer work. Above all, be yourself! Diversity, inclusivity and social responsibility are of paramount importance to us.