About us: Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks. We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful, and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it. Key Responsibilities What you will do? Partner with product managers and designers from early concepts through launch. Own UX writing across multiple features and enhancements. identify gaps in flows, unclear behavior, missing states, and opportunities to make the overall experience easier to understand. Contribute to and maintain UX writing guidelines, terminology, and content patterns. Use AI to improve product copy and content workflows. Account for Generative AI risks such as hallucinations and grounding issues to help create clear, reliable, and trustworthy AI experiences. Create and improve user-facing product documentation. Use research, customer feedback, and product data to improve content decisions. Manage multiple time-sensitive projects and flag risks or blockers early. Advocate for the user and explain the reasoning behind your recommendations. Key Requirements What are we looking for? 3+ years of experience in UX writing, content design, product writing, or a related role. Strong UX writing skills and the ability to simplify complex concepts. Strong user empathy and UX thinking. Experience partnering closely with product and design teams. Experience contributing to or maintaining UX writing guidelines or content systems. Good product judgment and the confidence to question unclear flows or behavior. Understanding of content strategy and knowledge management principles. Comfort using qualitative and quantitative data to inform decisions. Experience using AI in content workflows and an understanding of common Generative AI risks. Ability to manage competing priorities and work independently. Strong communication and collaboration skills. A portfolio that shows both your writing and the thinking behind it.