Vendor Integration Engineer

About the role  

Quantum Health integrates with a wide variety of partners through data exchanges and API interactions. Our Vendor Integration Engineers are responsible for designing, delivering, and supporting those integrations. These integrations need technical guidance and coordination with both business partners internally as well as external counterparts in the partner organizations to operate smoothly. To be successful, you should be very well versed in the technical aspects of all our integrations and touchpoints as well as be a strong communicator. It is essential to have a demonstrated ability to collaborate with cross-functional teams and be a liaison between the various parties. The Vendor Integration Engineer will serve as a partner to the Client Engagement Executives/Onboarding Project Managers and help project-manage any technical changes that need to be instituted.

Location: This position may work remotely anywhere in the United States of America or may work from our Dublin, Ohio office with hybrid flexibility.

What you’ll do (Essential Responsibilities)

• Lead technical discovery and integration planning sessions with vendor technical teams to evaluate APIs, define data exchange formats (e.g., JSON, XML, CSV), and determine appropriate transport methods (e.g., REST, SOAP, SFTP).

• Design, document, and maintain technical integration specifications for external vendor systems, including data mappings, interface definitions, transformation logic, and delivery protocols. Ensure integration solutions meet scalability, performance, and security standards.

• Serve as consultant, and L3 support for the deployment, and maintenance of robust ETL pipelines using tools like SQL Server Integration Services (SSIS), supporting automated data ingestion, transformation, validation, and delivery between systems.

• Write and optimize complex SQL queries and stored procedures to support large-scale data integration, monitoring, and reconciliation tasks. Ensure high availability and performance of backend data processes.

• Act as the technical point of contact for all vendor integration issues, owning problem resolution, root cause analysis, and long-term stability planning. Coordinate with infrastructure and development teams as needed.

• Implement and maintain integration monitoring and alerting to proactively detect issues in data transfers, latency, and schema mismatches. Work with stakeholders to triage and resolve production incidents.

• Establish and maintain strong working relationships with external vendors in a direct client facing role, ensuring clear communication channels for ongoing integration needs, enhancements, troubleshooting, and compliance requirements.

• Serve as a trusted liaison between Quantum Health and vendor technical teams, translating business requirements into actionable technical plans and ensuring vendor deliverables meet contractual and operational expectations.

• Participate in vendor performance reviews to provide technical insight on integration health, incident history, and opportunities for improvement.

• Collaborate with Legal, Security, and Compliance teams to ensure vendor integrations adhere to data privacy regulations (e.g., HIPAA), secure authentication practices, and internal governance policies.

• Support continuous improvement efforts by identifying integration automation opportunities, reducing manual handoffs, and contributing to architecture and process enhancements.

• Other duties as assigned.

What you’ll bring (Qualifications)

• Education: Bachelor’s degree in Information Technology or equivalent experience.

• Demonstrated experience with Cloud technologies like AWS or GCP.

• Demonstrated expertise in developing ETL pipelines and Data Orchestration tools like Apache Airflow.

• Strong understanding of Relational Database concepts (i.e. normalization, constraints, etc).

• Good understanding of Web Technologies including APIs and SSO.

• Proficient at troubleshooting technical issues (query performance, data integration anomalies).

• 3+ years of Relational Database experience (SQL Server preferred).

• 3+ years of demonstrated experience in working with external partners.

• 3-4+ years or ETL experience (SQL Server Integration Services preferred).

• 1-2 years’ experience with Data Warehouse concepts.

• Proficient in T-SQL/Stored Procedures.

• Excellent written and verbal communication, with the ability to translate technical detail for executive and non-technical audiences.

• Demonstrated ability to collaborate with cross-functional teams and serve as a liaison between technical and business partners.

• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies.

• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

Preferred Experience

• Data modeling experience.

• Cloud integration experience.

• Experience within healthcare, healthcare technology, or other regulated industries.