Vendor Relations Admin

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
  

We’re Looking For:

We are seeking a Vendor Relations Admin with experience in vendor administration, operational workflows, and account compliance. You will be part of a Vendor Relations team responsible for ensuring seamless operational support, accurate account documentation, and effective liaison between vendors and management. You will be involved in tracking performance metrics, coordinating re-assignments, and auditing vendor documentation. In this role, you will have the opportunity to use your experience in process compliance, data entry, and SLA management. The ideal candidate will have 2+ years of experience in administrative support, collections, repossession, or related fields.

You Are:

• Detail-Oriented: You ensure all account handling, documentation, and notes strictly align with company policies, compliance guidelines, and client scorecards.
• Process-Driven: You thrive in fast-paced operational settings, accurately scrubbing old inventory and streamlining re-allocation workflows.
• Collaborative Communicator: You serve as an effective central liaison between external vendors and internal management to resolve account inquiries.

You Will:

• Perform daily assignments, repossession tracking, and handle urgent client account escalations promptly.
• Track, generate, and report daily, weekly, and monthly operational performance metrics to assist management decision-making.
• Assist with client and internal audits, ensuring full compliance with SLA requirements and internal SOPs.
• Coordinate account re-assignments, manage inventory re-allocations, and scrub aging inventory to prevent bottlenecks.
• Serve as the administrative point of contact between vendor reps and management for account-level inquiries.
• Input urgent client updates and account notes with high accuracy and speed.
• Audit vendor documentation for completeness and enforce consistent adherence to crediting guidelines.

Must Have’s:

• 2+ Years of relevant experience in administrative support, vendor relations, collections, or repossession operations.
• Associate Degree or equivalent practical experience.
• Strong organizational, multitasking, and workflow prioritization skills.
• Proficiency in Microsoft Excel, Google Sheets, and reporting/data entry tools.
• Excellent written and verbal communication skills.
• High attention to detail with proven ability to execute standard operating procedures (SOPs) precisely.

Nice to Have’s:

• Prior experience in the automotive remarketing, repossession, or financial services industries.
• Familiarity with inventory allocation platforms or CRM software.
• Exposure to client SLA scorecards and regulatory audit compliance processes.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $18.00 - $20.00 USD

About Us

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions.

We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights.

And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces.

In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers.

Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation"

OPENLANE is an equal opportunity employer and a drug-free workplace.