Vendor Relations Specialist

Vendor Support Relationship Management

• Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements.

• Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives.

• Brings escalated issues to Supervisor and recommend solutions.

• Host introductory calls with vendors and train vendors on EDI platform usage.

• Additional projects and duties as assigned.

Cross-Functional Support Business Acumen

• Demonstrates strong organizational skills in managing vendor correspondence and aging incidents.

• Advise appropriate cross-functional teams of vendor issues for direction on next steps; including liaising with Accounts Payable team on payment status, shortage research and dispute approvals, etc.

• Review compliance chargebacks and validate.

• Works effectively in MS Office suite and company systems.

Reporting Productivity

• Effectively manages daily tasks and assignments and checks deliverables for accuracy.

• Publish internal report daily; publish weekly recap for senior leadership.

Training Process Management

• Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business.

• Create and maintain standard operating procedures for all Vendor Relations work processes.

• Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors.

Experience: 2-5 years of customer service experience preferred.

Skills and Abilities:

• Excellent written and verbal communication skills

• Time management

• Attention to detail

• Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)

• Self-motivation