Veteran Service Care Coordinator | Part Time

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

24

Compensation:

Salary Range: $18.00 - $29.00

Union Position:

No

Department Details

Be part of a unique program dedicated to serving veterans and their caregivers. As a Veteran Service Care Coordinator, you will make a meaningful difference by helping patients navigate their healthcare journey while building strong connections within the community. Enjoy hybrid work flexibility, opportunities for community outreach, and the satisfaction of supporting those who have served our nation.

Summary

As a trusted liaison between the Marshfield Clinic Health System, the VA, and the community, the Veteran Service Care Coordinator facilitates access to essential services for Veterans. The role involves screening for medical and social needs, mental health conditions, and VA eligibility to optimize care coordination and clinical outcomes. Functioning as a key member of the healthcare team, this individual provides clinical, clerical, and technical support to bridge gaps in Veteran care.

Job Description

Veteran Care Coordinator connects Veterans with healthcare services, community resources, and the VA to improve health outcomes and ensure smooth care across systems. The role includes assessing Veteran needs, offering social support and coaching, and developing individualized action plans covering military history, VA benefits and eligibility, preventive health needs, and personal health goals. A strong understanding of Veteran benefits is essential for helping Veterans access earned services through the VA and community partners.

Coordinators collaborate closely with healthcare teams—including clinicians, discharge planners, and community partners—to support safe and effective transitions of care. This includes helping Veterans navigate post discharge needs and ensuring continuity between hospital, VA, and community-based services.

Administrative responsibilities include verifying service authorizations, maintaining communication with the VA, tracking program data, and ensuring compliance with Sanford Health and VA standards. The role also contributes to system and process improvement by sharing best practices, developing educational materials, and assisting with staff and clinician education.

Overall, the coordinator supports program goals focused on seamless VA–community care integration, addressing unmet needs (especially for rural Veterans), and strengthening Veteran-centered services through collaboration, advocacy, and a deep understanding of the Veteran experience.

Qualifications

Some post-secondary coursework in a health-related field or military equivalents is required.

One year of experience working or volunteering in a direct service role with customer interaction, such as human services, healthcare, community outreach, or health education is required.

Experience working with the needs of the Veteran population or Military service is preferred.

Current license/certification such as American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA), Licensed Practical Nurse (LPN), Community Health Worker (CHW), Motivational Interviewing (MI), or health coaching credentials (e.g., CHC, ACE, Wellcoaches, CTI) is preferred.

Relevant military medical training preferred, including but not limited to:
Medical Specialist (68W), Hospital Corpsman (HM), Aerospace Medical Service Specialist (4N0X1), Combat Medic (68W), Independent Duty Medical Technician(4NOX1C), Pharmacy Specialist (68Q), Pharmacy Technician (HM-8404,4T0X1).

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill.

About Sanford Health

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News.

About Good Samaritan

Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.