Veterinary Clinical Liaison I (Remote Diagnostic Imaging & Teleradiology Support)

About Vets Choice Radiology

Founded in 2018, Vets Choice Radiology (VCR) is a leading veterinary teleradiology provider delivering diagnostic imaging services to veterinary hospitals worldwide. Supported by a global network of board-certified veterinary radiologists, VCR provides 24/7 interpretation services for radiographs, ultrasound, CT, and MRI.

As we continue to grow, we are seeking experienced and detail-oriented Veterinary Clinical Liaisons to support case intake, quality review, workflow coordination, and communication between veterinary clinics and radiologists.

Position Summary

The Veterinary Clinical Liaison I (VCL I) supports the intake, review, preparation, and coordination of diagnostic imaging cases submitted for radiologist interpretation.

This role works closely with veterinary professionals, radiologists, customer support personnel, and technical teams to ensure imaging studies are complete, accurate, and ready for interpretation while helping maintain client service standards and turnaround-time commitments.

This is a fully remote position requiring strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment.

The role provides an opportunity for experienced veterinary professionals to apply their clinical expertise in a specialized diagnostic imaging environment while developing skills in teleradiology operations, workflow management, client support, and clinical coordination. As Vets Choice Radiology continues to grow, opportunities for expanded responsibilities and career advancement may become available within the Clinical Liaison and Clinical Operations teams.

Schedule

VCR operates 24 hours a day, 365 days a year.

We are currently hiring for the following full-time schedules based in New Zealand:

Full-Time Position #1

Monday, Tuesday, Saturday, and Sunday

Approximately 2:00 p.m. - 12:00 a.m. (Midnight) New Zealand Time

Full-Time Position #2

Monday, Friday, Saturday, and Sunday

Approximately 2:00 p.m. - 12:00 a.m. (Midnight) New Zealand Time

Hours may vary slightly during portions of the year due to daylight saving time differences between New Zealand and the United States.

Occasional public holiday coverage may be required based on operational needs.

Key Responsibilities

• Review imaging submissions for completeness, image quality, documentation accuracy, and readiness for radiologist interpretation.

• Verify patient information, clinical histories, and supporting documentation.

• Coordinate workflow between veterinary clinics, radiologists, customer support teams, and technical teams.

• Monitor case queues and identify issues that may impact turnaround times or case readiness.

• Troubleshoot submission issues, image quality concerns, file transfer issues, and platform-related questions.

• Escalate clinical, technical, documentation, or workflow concerns when appropriate.

• Maintain accurate and detailed case documentation and activity records.

• Support urgent and critical case triage processes.

• Utilize internal systems including Salesforce, RIS platforms, Microsoft 365 applications, and communication tools.

• Demonstrate professionalism, responsiveness, confidentiality, and sound judgment in all interactions.

• Contribute to operational excellence and client service by helping ensure efficient case workflows and turnaround-time expectations are met.

Required Qualifications

• Veterinary nursing, veterinary technology, or equivalent veterinary clinical qualification recognized in New Zealand, Australia, or a comparable jurisdiction.

• Minimum three (3) years of veterinary clinical experience.

• Experience obtaining and reviewing diagnostic radiographs.

• Working knowledge of veterinary anatomy, diagnostic imaging, and veterinary medical terminology.

• Demonstrated ability to review medical documentation and imaging submissions accurately and efficiently.

• Strong written and verbal communication skills.

• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, and Excel.

• Ability to work independently in a remote environment while managing multiple priorities.

• Reliable high-speed internet connection and a professional home-office workspace.

• Legal authorization to work in New Zealand.

Preferred Qualifications

• Bachelor's degree or advanced veterinary clinical education.

• Emergency, specialty, referral, or diagnostic imaging experience.

• Exposure to ultrasound, CT, MRI, or advanced imaging workflows.

• Experience with PACS, RIS, teleradiology, radiology workflow systems, or imaging platforms.

• Previous remote-work experience.

• Experience supporting high-volume clinical workflows.

Benefits

• Fully remote work environment.

• Company-provided computer equipment and monitors.

• Internet reimbursement.

• Annual leave, sick leave, public holiday, and other statutory entitlements provided in accordance with New Zealand employment legislation.

• KiwiSaver employer contributions provided in accordance with New Zealand legislation.

• Paid onboarding and training.

• Opportunity to work alongside a global network of veterinary imaging professionals.

• Exposure to advanced diagnostic imaging workflows and teleradiology operations.

• Career development and advancement opportunities within a growing international organization.

Equal Employment Opportunity

Vets Choice Radiology is committed to providing equal employment opportunities and fostering an inclusive workplace. Employment decisions are based on qualifications, experience, merit, and business needs.