Vice President, Business Technology Services

The Vice President of Business Technology Services is a key member of the IT leadership team and Network Distribution’s Executive Leadership Council. This role is responsible for translating the organization’s technology strategy into actionable plans, investments, and measurable business outcomes. Reporting directly to the CIO, this leader serves as a strategic and operational leader for the IT organization, ensuring technology priorities, investments, resources, governance, and execution remain aligned with enterprise objectives. This role will lead IT strategic planning, portfolio and program governance, financial management, vendor management, performance management, and Infrastructure Service Delivery.

The successful candidate must possess strong leadership, technical, program management, and communication skills. They must be capable of leading through influence to gain support and alignment from the business and IT stakeholders while driving accountability and results within the team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

IT Strategy and Planning

• Partner with CIO and IT Leadership team to develop and execute the multi-year technology strategy and roadmap in alignment with the corporate strategic plan, business priorities, and market conditions.
• Translate enterprise priorities into IT initiatives, investment plans, and measurable outcomes.
• Maximize value of existing technology investments, ensuring they are aligned with business strategy and deliver measurable business value.
• Identify dependencies, capacity constraints, risks, and investment tradeoffs across the technology portfolio.
• Identify opportunities to consolidate vendors, optimize licensing, reduce unnecessary technology spend, and improve contractual value.
• Lead IT budgeting, forecasting, financial planning, and investment management, including operating expenses, capital investments, and cloud FinOps.
• Develop sourcing strategies that appropriately balance internal talent, managed services, contractors, and strategic partners.
• Identify opportunities for cost savings and operational efficiencies.
• Manage vendor relationships, contract management, and negotiations.

Infrastructure Service Delivery

• Oversee cloud operations, DevOps, endpoint engineering, and collaboration tools.
• Lead Service Desk operations and mature ITIL-aligned processes using modern platforms.
• Establish and monitor service level agreements and key performance indicators to drive high system availability and performance.
• Partner with Information Security to maintain robust security controls and remediate vulnerabilities and exposures.
• Establish Cloud governance and FinOps based on industry best practices.

Operational and Service Excellence

• Provide leadership and governance for IT performance and service management, leveraging established IT operating models and frameworks.
• Establish performance expectations for availability, reliability, incident management, problem management, request management, change management, and service delivery.
• Track service levels, performance metrics, and organizational effectiveness across all IT functions.
• Establish Quality Management framework and testing governance across all IT functions.
• Drive continuous improvement across IT processes and services.

Team Leadership and Management

• Directly lead Portfolio and Program Management and Infrastructure Service Delivery functions.
• Conduct annual performance reviews, goal-setting sessions, and career development planning.
• Provide coaching, mentoring, and ongoing performance feedback.
• Support hiring, onboarding, training, development, and succession planning activities.
• Foster a culture of accountability, collaboration, innovation, and customer service.
• Establish and communicate clear expectations for team performance and service delivery.
• Lead through influence to build consensus and gain support from business and technology stakeholders for technology implementations.

SKILLS AND ABILITIES REQUIRED

• Proven ability to lead multiple large-scale projects and teams simultaneously in a fast-paced environment.
• Strong people leadership, coaching, and performance management skills.
• Advanced project management, prioritization, and organizational skills.
• Strong interpersonal, presentation, negotiation, and communication skills.
• Ability to build collaborative relationships across departments and organizational levels.
• Ability to explain complex technical concepts to both technical and non-technical audiences.

• Experience with leading large-scale change initiatives, leveraging OCM frameworks and methodologies for change adoption.

• Demonstrated success leading major organizational transformations or technology modernization programs.
• Strong analytical, troubleshooting, and problem-solving skills.
• Commitment to continuous improvement and operational excellence.

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor's degree in Computer Science, Information Systems, Information Technology, MIS, Engineering, or a related technical discipline or equivalent
• 10+ years of experience in IT operations, infrastructure, systems architecture, application development, or related technology disciplines.
• 10+ years of experience leading technical teams or programs.
• Experience managing cross-functional initiatives and vendor relationships preferred.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, AND CERTIFICATIONS

• Ability to effectively present information to Members, Customers, Suppliers, Associates, and leadership teams.
• Strong understanding of Portfolio and Program Management, Financial Management, and Vendor Management.
• Strong understanding of enterprise architecture, enterprise systems, and public cloud infrastructure.
• Strong understanding of information security principles and data protection best practices.
• Knowledge of IT frameworks and operating models, such as ITIL.

PHYSICAL DEMANDS

• After-hours and weekend availability and support as necessary.
• Onsite hybrid work schedule of three (3) days in office and two (2) days remote.
• Travel up to 5%.