Vice President & General Manager, Connect and Revenue Cycle Management

Apply Description Connect Platform Strategy & Growth • Deliver on the P&L, product strategy, and go-to-market Plan for Residex’s Connect ecosystem, including: • Own the AI vision, roadmap, and business strategy for Residex Bridge (APIs), Pharmacy Connect, and the App Marketplace. • Lead the App Marketplace from concept through launch — defining the commercial model, partner onboarding process, app review/certification standards, and go-to-market plan. • Grow the Pharmacy Connect partner network, deepening integrations that improve medication management workflows (eMAR, MAR) for care providers and caregivers. • Define API monetization and packaging strategy for Residex Bridge, working closely with Product and Engineering leadership on interoperability and platform extensibility. • Build and manage relationships with third-party developers, ISVs, and technology partners who build on the Residex platform. Revenue Cycle Management (RCM) Leadership • Own the P&L, product strategy, and go-to-market plan for Residex's RCM offering. • Drive improvements to billing, claims, and collections workflows that reduce days-to-payment and improve financial outcomes for care providers and operators. • Ensure RCM capabilities remain aligned with evolving reimbursement, compliance, and regulatory requirements across senior living and skilled nursing (SNF) settings. • Partner with Customer Success and Sales to drive RCM adoption, retention, and expansion across the existing customer base. General Management & P&L Ownership • Hold full P&L accountability for the Connect and RCM business lines, including revenue targets, cost management, and investment prioritization. • Define and report on key performance indicators, including API/partner adoption, App Marketplace transaction volume and revenue, Pharmacy Connect network growth, and RCM revenue and retention. • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to align execution with company-wide priorities. • Present business performance, strategy, and investment recommendations to executive leadership on a regular cadence. Team Leadership • Build, mentor, and lead a high-performing team spanning product management, partnerships, and business operations. • Establish a strong operating cadence and a culture of accountability, collaboration, and customer focus within the Connect and RCM organization. Requirements • 20+ years of experience in SaaS, health tech, or senior living technology, including at least 5 years in a general manager, P&L owner, or senior platform/product leadership role. • Demonstrated experience building or scaling API, platform, or marketplace businesses (e.g., developer ecosystems, third-party app marketplaces, partner integration programs). • Experience with Revenue Cycle Management, medical billing, or healthcare reimbursement is strongly preferred. • Track record of launching new business lines or products from concept to scale. • Strong commercial acumen, with experience developing pricing, packaging, and partner/revenue-share models. • Excellent cross-functional leadership skills, with experience partnering closely with Engineering, Product, Sales, and Customer Success. • Familiarity with EHR, eMAR, or other healthcare-adjacent software categories is a plus. • Bachelor's degree required; MBA or equivalent experience preferred. • Willingness to travel periodically for customer, partner, and industry engagements. Salary Description $180,000 to $220,000