Vice President | Infrastructure and Security Operations

CBIZ Benefits & Insurance is separating from CBIZ and must stand up its own secure, resilient technology foundation. The VP of Infrastructure and Security Operations will own cloud infrastructure and computing, network, and end-user computing including the service desk, telecommunications, and security operations. You will lead the move off CBIZ-provided infrastructure and the transition services agreements (TSAs), and build a small, nimble team that relies on managed service providers (MSPs and MSSPs) and strong partner relationships. The role puts simplicity, automation, and AI to work to reduce cost while protecting sensitive data.

Essential Functions & Primary Duties

Strategy

• Set the mission, vision, and strategy for infrastructure and security operations, aligned with the CIO's technology vision and the business plan
• Define enterprise standards and architecture for cloud, network, end-user computing, and telecommunications
• Evaluate current and future infrastructure needs and publish a multi-year platform roadmap
• Use next-generation solutions to reduce costs and increase simplicity, including automation and AI
• Develop and maintain a disaster recovery and resiliency strategy for critical systems

Carve-Out Execution

• Lead infrastructure separation from CBIZ, including tenant and domain separation, network and connectivity build, Day-One readiness, and standalone operations
• Manage TSAs and define exit criteria, so that dependence on CBIZ ends on a commercially bounded schedule
• Work with the Applications leader on sequencing, data separation, and cutover

Operations and Service Delivery

• Create and manage the service desk, including the service model, tooling, staffing, and employee experience
• Create and manage critical operational metrics and SLAs, with regular reporting on availability, incident response, and service quality
• Oversee monitoring, maintenance, upgrade, and administration of all IT systems, using ITIL-aligned practices
• Manage contact center and telephony infrastructure in partnership with the business, including the Genesys platform where applicable
• Implement process improvements and automation to reduce manual work and operating cost

Security and Safe AI Enablement

• Design and implement zero trust environments, including identity, device, network, and data controls
• Lead security operations, including endpoint protection, monitoring and response, vulnerability management, and identity and access management
• Enable the organization to use AI solutions safely and effectively, with governance that protects sensitive data (PII and client and carrier data)
• Build and maintain controls and audit evidence for SOC 2, and PHI/PII requirements

Partners, Vendors, and Team

• Select and manage MSP and MSSP services and manage onshore and offshore teams
• Apply procurement rigor to every vendor decision, including requirements, competitive evaluation, contract terms, and SLAs
• Build strong, strategic partner relationships that create value and resilience for the company
• Build and lead a small, nimble team that depends on MSP services, with clear ownership and accountability
• Support the technology intake process so infrastructure demand is tied to a strong business case and priority

Financial Management

• Own the infrastructure and security operations budget, including capex and opex

Preferred Qualifications

• Experience in Benefits, Insurance, or financial services.
• Private equity or sponsor-backed company experience, including board and sponsor reporting
• Experience with telecommunications and call center technology, including Genesys
• Experience with large enterprise platforms such as ServiceNow and Salesforce
• Relevant certifications (for example CISSP, CISM, ITIL, or cloud certifications)
• Bachelor's degree in a technical field; advanced degree a plus
• 10+ years leading infrastructure, cloud, and operations teams at a senior level
• Experience leading a carve-out, divestiture, or TSA-based separation
• Experience selecting and managing MSP and MSSP services, and managing onshore and offshore teams
• Experience designing and implementing zero trust environments
• Experience leveraging next-generation solutions, including automation and AI, to reduce cost and increase simplicity
• Experience enabling organizations to use AI solutions safely and effectively while protecting sensitive data
• Experience creating and managing a service desk
• Experience creating and managing critical metrics and SLAs
• Experience with cloud platforms (Azure, AWS, or both) and hybrid environments, with a business-case approach to cloud decisions
• Strong grasp of resiliency, disaster recovery, and incident management
• Demonstrated procurement rigor and success building strong partner relationships
• Experience leading a small, nimble team that relies on MSP services
• Strong collaboration skills, with the ability to explain technical issues to non-technical and senior stakeholders

Success Measures

• Infrastructure separated from CBIZ on schedule and within the TSA window
• A stable, secure environment with zero trust principles in place and clean audits
• A service desk and SLA framework that the business trusts, with transparent metrics
• Lower operating cost and complexity through automation, AI, and disciplined vendor management
• Safe, governed AI adoption that protects sensitive data
• A nimble, engaged team and strong partner relationships

Minimum Qualifications

• Bachelor’s degree required
• 10 years of experience in related field
• 5 years supervisory experience
• Ability to manage deadlines
• Ability to work on multiple assignments and prioritize accurately
• Proficient use of applicable technology