Vice President, Managed Services

Location: Hybrid | Bogotá, Colombia. About Program Delivery. Program Delivery is the operational backbone of Huge. We sit at the intersection of strategy, design, and technology to orchestrate complex projects from concept to final delivery. By managing day-to-day team dynamics, client alignment, financial health, and resource allocation, we ensure our work moves seamlessly from strategic vision to real-world impact. The role. We’re seeking an operational Vice President of Global Managed Services to lead, scale, and elevate our globally distributed Managed Services team. You are a seasoned technical and operational leader who owns the MS function. Combining client service excellence with commercial accountability, you will re-orchestrate our technology and delivery operations to maximize client impact. Crucially, The VP of Managed Services will look at managed services through a modern lens—knowing exactly how to extend CMS platforms with AI and Generative AI to drive next-gen automation for our clients. The role reports to the Global Managing Director of Program Delivery. Candidates are required to be based in or near the Bogotá metro area for in-office attendance at a minimum of 2 days a week. What you’ll do. Global Program Management & Operational Excellence Distributed Team Leadership: Direct, mentor, and inspire a large, globally distributed team of AEM architects, engineers, and service delivery managers operating across multiple time zones. Operational Rigor: Bring a strong programmatic sense to the organization. Define, track, and optimize operational KPIs, SLAs, and resource utilization to ensure profitable, 24/7/365 world-class delivery. Commercial Ownership: Own the financial health of Managed Services end to end tracking margin, performance against target utilization, staffing mix and flagging of delivery risk. Governance: Establish robust governance frameworks for global account onboarding, incident management, continuous improvement, and risk mitigation. Executive Client Partnership & Service Delivery Act as the sponsor for our highest-value MS client relationships. You can pivot seamlessly from high-level digital strategy to deep technical execution, handling critical escalations with grace. Deeply understand our service offerings and contracts. You will ensure flawless delivery against scope while proactively identifying modernization, expansion, and platform-extension opportunities. Partner with clients to ensure they are maximizing their investments, translating technical uptime and AI efficiencies into clear business outcomes. Listen and find opportunities to convert MS clients to broader Huge offerings in Technology, Design and Marketing. Technical Framework, Enterprise Platforms Serve as the product, program technical authority for our managed services offering. You can lead work with clients, engineers and Agents to trouble shoot platform issues and needed upgrades along , Broad CMS, Commerce & AI platform understanding: Beyond deep expertise in one platform, bring a comprehensive understanding of modern CMS and commerce platforms and headless architectures. Continually refine and innovate our managed services framework using an agentic workflow, existing Huge created tools and global resources ensuring our delivery models embrace AI orchestration and modern deployment strategies to keep our clients ahead of the curve. What we’d like to see. 15+ Years of Leadership: A proven track record of progressive experience in technology consulting, IT leadership, or enterprise program management, with at least 5+ years in a VP or equivalent executive role. Global Scale Operations: A history of successfully managing large, multi-million dollar managed services portfolios with highly distributed global teams (North America, Europe, LATAM, APAC). Experience in owning portfolio margin/ P&L for a managed services or retainer book of business. Comfortable with rate card mechanics & deal structures. You must fit one of two profiles: a deep tech/architecture background with a proven transition into rigorous global operations, OR a master program director with an unusually deep, native understanding of enterprise AEM implementations and AI integrations. Proven experience or deep conceptual mastery of extending enterprise CMS ecosystems using AI/GenAI tools to automate workflows, optimize assets, and accelerate delivery. The competitive edge : AEM & CMS Mastery: Deep, hands-on history working within Adobe Experience Manager (AEM) as your core technical anchor, alongside a strong grasp of the broader headless, composable, and enterprise content platform marketplace. About Huge. Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand. Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com . Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self. Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker. #LI-POST