Vice President, Practice Lead - Automotive/Auto Finance

TDS Global Solutions is partnering with a rapidly growing global customer experience and business process outsourcing organization seeking a strategic and commercially minded Practice Lead focused on the Automotive and Auto Finance sector.

This is a highly visible leadership role designed for an industry expert who can combine deep domain knowledge with strategic account growth, executive relationship management, and solution-oriented leadership.

The ideal candidate brings strong experience supporting Automotive and/or Auto Finance clients within customer operations, servicing, lending, collections, or related environments and understands how to drive growth within complex enterprise relationships.

This is not a traditional “hunter” sales role. Instead, the organization is seeking a consultative growth leader who can expand strategic accounts, influence cross-functional initiatives, and serve as a trusted advisor to both clients and internal stakeholders.

Strategic Account Growth

• Drive organic growth across a portfolio of Automotive and Auto Finance clients
• Identify expansion opportunities, cross-sell initiatives, and operational improvement opportunities
• Develop strategic account plans and long-term growth strategies
• Build and strengthen executive-level client relationships

Industry Expertise & Client Leadership

• Serve as the internal and external subject matter expert (SME) for the Automotive / Auto Finance vertical
• Provide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functions
• Support executive client discussions with strategic and operational expertise
• Translate industry trends into actionable client solutions

Solutioning & Commercial Support

• Partner with sales, operations, and delivery teams during new business pursuits and solution development
• Support onboarding, client expansion, and strategic solution design
• Contribute to value proposition development and go-to-market strategy
• Influence growth opportunities through consultative client engagement

Cross-Functional Leadership

• Collaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams
• Balance commercial growth objectives with operational realities and scalability
• Influence stakeholders across a matrixed organization
• Operate effectively in a fast-paced, high-accountability environment

• 5+ years of experience in BPO, outsourcing, customer operations, or service-based environments
• Strong background in account management, client services, strategic partnerships, or commercial growth leadership
• Deep Automotive and/or Auto Finance industry expertise
• Experience supporting enterprise-level client relationships

Preferred Experience

• Experience working within both client-side and BPO/provider environments strongly preferred
• Strong understanding of customer operations, servicing models, and operational scalability
• Experience supporting complex enterprise accounts and multi-stakeholder environments

Professional Skills

• Commercially driven with a growth-oriented mindset
• Executive presence with strong communication and influencing skills
• Ability to identify strategic growth opportunities proactively
• Strong operational and financial acumen
• Collaborative, solutions-oriented leadership style

Compensation & Location

• Base salary approximately $140,000–$180,000 USD
• Corporate bonus structure
• Home-based / remote opportunity
• Preference for candidates located in the Dallas, TX market
• Approximately 20% travel

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability