Vice President – Technology Operations

Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities – all within a thriving global organization. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team! Learn more at careers.alight.com . Role: Vice President – Technology Operations, India Location: Chennai or Delhi NCR (Hybrid) Role Overview Alight is seeking a senior technology executive to lead all technology operations in India. This leader will have end to end accountability for India based technology colleagues and operations, including engineering, IT operations, and security, overseeing a workforce of 1000+ technology professionals across the country. This role is central to the company’s ability to scale, modernize, and deliver reliably. The leader serves as the single point of accountability for India technology execution, operating in close partnership with global technology leadership and business stakeholders. The leader will balance local operational ownership with enterprise technology priorities ensuring engineering excellence, talent health, compliance, and scale. This is a highly visible role requiring strong people leadership, operational rigor, and the ability to operate effectively in a global, matrixed environment. Key Responsibilities India Technology Leadership & Operations Own overall health, performance, and scalability of technology operations in India. Lead and manage a large, multi‑disciplinary workforce including engineering, IT operations, and security. Ensure operational stability, delivery predictability, and execution discipline across all India‑based technology teams. Primary escalation point for India specific operational, people, and risk issues. Global Leadership & Stakeholder Management Operate as a core member of the Global Technology Leadership Team. Partner closely with global product, engineering, operations, and security leaders. Communicate clearly and credibly with executive leadership on performance, risks, and outcomes. Enable effective matrix collaboration without diluting accountability. Execution Accountability Translate global technology priorities into clear, executable plans for India teams. Drive delivery rigor across engineering and operations (planning, estimation, quality, and accountability). Surface risks, trade‑offs, and capacity constraints early; drive timely resolution. Embed AI-driven insights and automation into delivery processes to improve speed, quality, and predictability. Ensure consistency in engineering and operational practices while enabling speed and innovation. AI & Intelligent Automation Leadership Own enterprise adoption of AI/GenAI across engineering, operations, and delivery in India. Embed AI into SDLC and IT operations to materially improve productivity, quality, and speed. Partner with global leaders to scale AI-powered capabilities in client-facing products and internal workflows. Build and govern AI capabilities (platforms, talent, responsible AI) while delivering measurable impact on cost, efficiency, and cycle time. IT Operations & Security Oversee India‑based IT operations including infrastructure, end‑user computing, service delivery, and reliability. Ensure strong security posture in partnership with global security leadership, including compliance with local regulations. Partner with global teams on incident management, resiliency, and operational maturity. People, Talent & Culture Build, lead, and retain a strong senior leadership bench in India. Drive consistent performance management, talent development, and succession planning. Ensure a strong, inclusive culture aligned to enterprise values and operating standards. Partner closely with HR on hiring strategy, workforce planning, compensation alignment, and retention. This role will be judged on throughput, quality, and predictability. Success in this role will be measured by: Improved delivery predictability and engineering throughput Reduction in production incidents and faster recovery times Successful scaling of India technology teams aligned to business growth Strong talent outcomes, including leadership bench strength and retention Measurable cost and productivity improvements - supported by AI adoption Qualifications & Experience 20+ years of technology leadership experience, including senior roles managing large, complex organizations. Proven experience leading large engineering organizations at scale. Strong background in technology operations, software engineering SDLC, and execution rigor. Experience operating in global, matrixed environments with senior stakeholders. Deep understanding of India technology talent market and operating dynamics. Demonstrated ability to lead through change, transformation, and growth. Strong executive presence, judgment, and communication skills. Proven track record of driving AI/GenAI adoption at scale with measurable business impact. Strong working knowledge of LLMs, AI/ML platforms, and their application across SDLC, operations, and products. Experience implementing responsible AI frameworks (governance, security, data privacy, risk). Demonstrated ability to build and scale AI capabilities (teams, platforms, or CoEs) in enterprise environments. Alight requires all virtual interviews to be conducted on video. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: Government ID validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact [email protected] . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .