VIKING OCEAN - SHORE EXCURSIONS MANAGER

ISMIRA Agency actively recruiting for position SHORE EXCURSIONS MANAGER for VIKING OCEAN CRUISES! The Shore Excursion Manager manages & controls the presentation, promotion, supervision and arrangement of all shore excursions offered in the various ports of call and onboard Viking Oceans’ Ships. Why is it so cool to become a Viking? Paid flights to and from the ship Legal employment based on 10-hour work day Fixed return dates at the end of your contract Free shipwide Wi-Fi Free accommodation Opportunities for growth and advancement in your career YOUR RESPONSIBILITIES Liaise with local tour operators to confirm reservations, buses, guides etc.; manage & control shuttle bus operations, when applicable. Ensure the smooth dispatch and operation of all shore excursions; coordinate all shore excursions including the audio equipment required for each excursion. Ensure that local guides are briefed and instructed accordingly, prior to each shore excursion and ship escort; Host and dine with guests, when necessary. Supervise the sales of tours; take proactive action to promote and sell shore excursions. Monitor the quality and service of all shore excursion operations, ensuring that all service delivery is in line with Viking’s STAR Service Standards. Present Port Talks with the Cruise Director about each port of call, in the Star Theater. Liaise and communicate closely with the Guest Services Manager, with regards to the daily scheduling of the Explorers Team, and provide ongoing support to ensure a smooth operation. Demonstrate the ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions. Organize guest and crew disembarkation in conjunction with all relevant parties to ensure proper execution. Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies; manage service according to guest flow. Provide the necessary guidance/training and information to the Shore Excursions Team and Explorer’ team, in accordance with company standards and operational needs. Provide competent leadership to all direct reports. Responsibilities include, but are not limited to: Conducting performance reviews, including discipline as needed, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition. Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries. Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage. Have in-depth knowledge and ensure your team are knowledgeable about company products, cruise destinations & procedures, and provide the necessary training to improve your team’s shore excursions and port knowledge, when needed. YOUR PROFILE A required minimum of 3 years’ experience as a Tour Office / Shore Excursions Manager Shipboard experience is required. Minimum 21 years old Must be confident with at least two different global itineraries. Fluent in English - must be able to attend any kind of query in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage. Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player. Strong accounting and administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems. Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities. Must confidentially handle all communications, including written, email, and phone. Vaccination against Covid-19 with WHO approved vaccines. No visible tattoo NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 ! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin) Last updated: December 19, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions