VIKING OCEAN - WAITER/ESS

Ismira Agency currently recruiting for position WAITER/ESS onboard VIKING OCEAN CRUISES! The Waiter ensures efficient food and beverage (F&B) operations and maintains high productivity, quality, and guest-service standards in accordance with Viking’s STAR Service Standards. It is your responsibility to create a friendly, guest-orientated service culture to ensure Guest satisfaction. Why is it so cool to become a Viking? Paid flights to and from the ship Legal employment 6 months on, 2 months off based on 10-hour work day Fixed return dates at the end of your contract Free shipwide Wi-Fi Free accommodation Opportunities for growth and advancement in your career YOUR RESPONSIBILITIES Manage, control and organize the assigned service station, while supervising 2 to 4 Assistant Waiters and/or Café attendants; manage, control & organize room service orders and dispatch, when instructed. Manage restaurant reservations and seating requirements, when instructed. Conduct stock takes and inventory, according to company procedures, as required. Learn and use appropriate food and wine terminology & pronunciation, to enhance the Guest's dining experience; become familiar with menu descriptions and wine lists, in order to discuss items appropriately with guests. Have full knowledge of Vikings F&B options & ships activities; present F&B menus to Guests, suggest dinner courses, appropriate wines and answer questions regarding menu and wine selections. Relay orders to the Galley, using the MXP Ordering Software; serve courses from the Galley and beverages from various locations, following safe Company Alcohol Serving Policies. Serve food and beverages efficiently and in a courteous manner, according to company standards and procedures. Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned. Keep & store any assigned inventory stock, in accordance with set par-levels, following Safety and Sanitation Rules and Regulations. Ensure assigned areas are set up in accordance with the direction from the relevant Supervisors and Viking’s Operations Manuals and Standard Operating Procedures (SOPs). YOUR PROFILE A required minimum of 2 years’ experience as a Waiter or similar position, within an International 5 Star hospitality environment; must have solid F&B and allergy knowledge Shipboard experience in the position is required. Must demonstrate the ability to work independently; shipboard experience in the position is required. Must be a minimum age of twenty-one (21) years old; physically fit and in good health; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time. Fluent in English - must have excellent English communication skills to clearly communicate to the Restaurant Team and Guests. Must be flexible, stress resistant, and a committed team player with an exceptional work ethic. Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required. No visible tattoos NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 ! 🇰🇬 🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin) Last updated: August 28, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions