VIP Account Manager (Hungarian language)

VIP Account Manager (Hungarian language) At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward. In this role, you will: Proactively reach out to VIP clients via phone, email, and chat to maintain active engagement and uncover upsell opportunities Build and nurture long-term, personalized relationships with your assigned portfolio of VIP players Analyze player behavior and activity patterns to identify retention risks, reactivation opportunities, and moments for tailored offers Cover assigned shifts on live chat and handle incoming VIP inquiries promptly and professionally Communicate personalized bonuses, promotions, and exclusive offers aligned with the VIP program strategy Skills you’ll need to bring: Fluent Hungarian — excellent written and spoken communication is essential for client-facing work Working proficiency in Ukrainian or Russian required for internal communication and reporting Strong sales and negotiation skills with a proactive, results-driven mindset Experience in iGaming, online casino, or VIP/premium customer management will be a strong plus Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation Division Forward Locations Hungary, Berehove Remote status Fully Remote Employment type Full-time Function Customer Service