VIP Manager

VIP Manager Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. Key Responsibilities Handling incoming requests via messengers, chats, and email. Providing prompt assistance with account, gameplay, bonus, and payment-related questions. Delivering a personalized and high-quality customer experience. Crediting bonuses and applying template-based bonus setups. Working with reports and data uploads to analyze client activity. Identifying opportunities to increase engagement and retention among VIP clients. Processing manual deposit and withdrawal requests. Candidate Requirements Ukrainian — fluent. Experience in customer support (preferably with VIP or premium-segment clients). Understanding of basic iGaming financial metrics: GGR, margin, behavioral indicators. High attention to detail and strong sense of responsibility. Stress resilience and the ability to work in a fast-paced environment. Creative, non-standard thinking — ability to find solutions beyond typical scripts. Strong orientation toward service quality and results. Additional Information Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation And yes, even Massage! Ready to Take the Leap? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram , and let us be your hub for turning ambitious ideas and extraordinary solutions into reality. At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry. Division Risk Locations Ukraine Remote status Fully Remote Employment type Full-time Function Customer Service