VIP Manager (German Speaking)

VIP Manager (German Speaking) We are looking for an experienced German-speaking VIP Manager to build strong relationships with our most valuable players while supporting the performance and development of our VIP team. You'll combine hands-on VIP relationship management with commercial thinking, helping drive player retention, improve VIP processes, and support VIP Executives in delivering an outstanding customer experience. What you'll do Manage relationships with high-value VIP players Drive player retention, loyalty, and reactivation Handle complex and sensitive customer cases Support VIP Executives with portfolio management and best practices Monitor VIP performance and identify growth opportunities Improve VIP processes and workflows Collaborate with CRM, Customer Support, Payments, Risk, Compliance, and Product teams Ensure compliance with Responsible Gaming and AML requirements What we're looking for Experience managing VIP or high-value customer portfolios within iGaming Strong understanding of VIP retention and player lifecycle management Experience handling escalations and complex customer cases Commercial mindset with a data-driven approach Excellent communication and relationship-building skills Fluent German and professional working proficiency in English What we offer Competitive salary Hybrid working model from our Limassol, Cyprus office Flexible working hours Health insurance Extra annual leave The opportunity to grow within a fast-paced international iGaming company Department Customer Support Team Locations Cyprus Remote status Hybrid About Gepard Media We are a dynamic group of companies established by a passionate group of blockchain and gaming enthusiasts. Our growing team consists of talented professionals working across the globe, with headquarters in Cyprus and a key office in Tallinn, with team members spread across the globe, working remotely. If you’re looking to make your mark in this exciting industry and work with a team of dedicated professionals, this is the place for you. Join us in shaping the future of crypto casinos!