Virtual Assistant

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Job Title: Unit Verification Agent

About the Company:

Our client enhances the patient experience by delivering healthcare services efficiently. They focus on compliance and quality in patient authorizations.

Job Description:

As a Unit Verification Agent, you will review and manage patient authorizations. This ensures smooth scheduling and service delivery. Your attention to detail and proactive work with insurance approvals and internal teams are key. You will help maintain compliance and improve the patient experience.

Responsibilities of the role:

• Review scheduled patients to check if authorizations are valid. This includes dates, approval status, CPT codes, and units (approved, used, and remaining).

• Ensure new referrals have valid authorizations with correct units and codes before they are sent to appointment setters.

• Submit requests for new authorizations when old ones expire.

• Request changes to existing authorizations if codes or unit counts are wrong.

• Proactively request extra units for upcoming follow-up consults to avoid service interruptions.

• Follow up on pending requests to confirm approval or denial. Resubmit if needed.

• Inform appointment setters about cancellations if documentation is incomplete or no units are available.

• Work with the team to record used units and all authorization requests in the company's systems.

Required Experience and Qualifications:

• Exceptional attention to detail and organizational skills.

• Strong communication and follow-up abilities.

• Experience in healthcare authorization or insurance verification is preferred.

• Comfortable using digital platforms and documentation systems.

• Proactive, reliable, and able to work independently in a remote setting.

• C2 English level.

Preferred Skills:

• Familiarity with medical coding systems.

• Previous experience in a similar remote role.

Personality:

• Detail-oriented and dedicated to maintaining high-quality standards.

• Self-motivated and able to work independently.

Software & Tools:

• Proficient with digital documentation systems and relevant software platforms for managing patient authorizations.

Schedule:

Monday to Friday

9 AM to 6 PM PST

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.