Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)
Virtual CoworkerClient Information
The client is a beverage brand founded by a former chef to provide steady, long-lasting energy for long work shifts without the coffee crash or jitters. Inspired by South American yerba mate traditions, the business crafts cold, carbonated drinks infused with fruits and herbs as a refreshing alternative for workdays, travel, and alcohol-free socializing.
Job Description
• Triage and manage the Gmail inbox each morning
• Respond to customer enquiries in a casual, friendly and helpful tone
• Manage Shopify customer service enquiries
• Process approximately 20 draft orders per day
• Process orders and generate invoices through Xero
• Confirm order details and ETAs with customers
• Lodge orders with the 3PL warehouse and obtain tracking information
• Update tracking in Shopify and fulfil orders
• Follow up on delivery or order issues
• Send personalised customer thank-you emails
• Manage overdue invoice follow-ups using set templates and cadences
• Maintain accurate Xero records and invoice tracking spreadsheets
• Assist with monthly Container Deposit Scheme reporting
• Schedule and confirm calls and assist with calendar organisation
• Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention
Must Haves
• Cin 7 Proficiency • Strong Xero experience – essential • Shopify experience • Strong customer service experience • Excellent written English • Strong administration and organisation skills • High attention to detail • Experience managing a busy inbox • Experience processing orders and invoices • Ability to work independently and proactively
Home Office Requirements
Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted.
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