Virtual Front Desk Operator (For Vet Clinics)

Virtual Front Desk Operator (For Vet Clinics) Location: Remote (Work from Home) Schedule: Monday–Friday, 8 hours/day, overlapping US Central Time, with reliability across morning (10AM–12PM) and evening (4PM–6PM) peak hours Compensation: $1,000 USD/month base, increasing to $1,500 USD/month after 90 days About the Role This is not a generic answering-service job — you are the front-door operator of a veterinary clinic's revenue. Your job is to steady the room with your tone, qualify callers in seconds, and book appointments as a genuine service to the pet owner. You'll own front-desk operations end to end: figuring out who's calling, why they're worried, and guiding them toward a clear next step, while managing the clinic's calendar as your personal responsibility. The mantra is simple: help every caller, control every conversation, and close every call with a clear next step . What You'll Actually Do Manage the clinic's calendar end to end — triage, scheduling, and missed-call recovery Identify and respond to 12 life-threatening red flags for emergency triage Run daily missed-call recovery, touching new leads within 20 minutes Use Practice Management System (PMS), dialer, and SMS tools to manage client communication Expectations (90-Day Targets) Maintain a booking rate at or above 60% Keep average qualify-to-direct time under 90 seconds Close the missed-call recovery queue daily, touching new leads within 20 minutes Improve QA scorecards week-over-week through self-review and coaching Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence 1–5+ years of customer-facing phone work (hospitality, dental/medical reception, or salon coordination backgrounds preferred) Native-level English fluency with a warm, calm tone and audible smile; Spanish is a plus Experience handling a Practice Management System (PMS), dialer, and SMS tool Reliable availability across morning and evening peak hours. Faster Hiring Process: We move quickly, communicate clearly, and don't leave candidates guessing Better Role Matching: You're placed where you can actually perform and grow Real Upside: Strong performers unlock raises, long-term stability, and future opportunities Work With U.S. Operators: Direct exposure to clinic owners and operators focused on growth Real Ownership: We operate on EOS — clear goals, weekly scorecards, honest feedback. We track bookings, not hours, and expect an Owner Mindset where you flag patterns to managers How to apply Upload your most recent and detailed Resume A short video submission might be required at the right stage of the process. Everyone gets a response within 24 business hours.