Virtual Intake and Scheduling Coordinator

JOB DUCK IS HIRING A VIRTUAL INTAKE AND SCHEDULING COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as an Intake Specialist and play a key role in creating a positive first impression for prospective clients. In this position, you will serve as a central point of contact, gathering important information, coordinating appointments, and ensuring client records are accurately maintained. Your ability to communicate effectively, stay organized, and show empathy in client interactions will directly support the firm's daily operations and client experience. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and can confidently manage multiple priorities while maintaining attention to detail.

Schedule:

Monday to Friday from 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Preparing and sending fee agreements
• Sending reminders to clients regarding appointments and consultations
• Managing CRM records, including opening and closing files
• Answering incoming phone calls and communicating with prospective and existing clients
• Promoting and explaining consultation services to prospective clients
• Scheduling appointments and managing attorney calendars
• Inputting and maintaining accurate client information in the system
• Opening matters in the case management system
• Determining appointment types and gathering client information before consultations
• Reviewing intake information and supporting documentation before meetings
• Organizing legal documents
• Collecting consultation fees and processing payments

What We’re Looking For:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales
• Advanced to native-level English proficiency, both written and spoken
• Experience working in legal client-facing environments preferred
• Experience managing calendars and scheduling appointments
• Ability to handle sensitive client information with professionalism and discretion
• Strong organizational and multitasking skills
• Comfortable working with case management systems and CRM platforms
• Strong interpersonal and relationship-building skills
• Excellent attention to detail
• Sensitivity and patience when interacting with clients
• Responsible and dependable work ethic
• Proactive approach to problem-solving
• Collaborative and easy-to-work-with attitude
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.