Virtual Medical Assistant (Fluent English- GI Experience)

Metaplier is hiring a Virtual Medical Assistant (Remote)

Location: Remote

Employment Type: Full-Time

Working Schedule: Monday–Friday

Working Hours: 8:00 AM – 5:00 PM CST (4:00 PM – 1:00 AM Cairo Time)

Weekend: Saturday & Sunday Off

Role Description

This is a full-time remote role for a Virtual Medical Assistant (Fluent English – Prior Authorization & Scheduling). The Virtual Medical Assistant will handle prior authorization requests, coordinate patient scheduling, and support medical office workflows in collaboration with healthcare teams. Daily tasks include communicating with patients and providers in fluent English, verifying insurance information, updating medical records, and ensuring accurate documentation. The role also involves handling calls in English, maintaining organized patient care information, tracking appointment changes, and following practice-specific protocols to support efficient and compliant operations.

Qualifications

• Previous experience as a Medical Assistant or Virtual Medical Assistant, preferably supporting U.S. healthcare providers.
• Hands-on experience with prior authorizations, insurance verification, and other healthcare administrative processes is preferred.
• Strong knowledge of medical assisting, medical terminology, patient care, and both clinical and administrative healthcare workflows.
• Experience working in a medical office setting, with familiarity in scheduling appointments, telephone encounters, chart preparation, laboratory orders, and general practice workflows.
• Proficiency in managing medical records, performing accurate data entry, and handling sensitive patient information securely.
• Experience using EHR systems and digital healthcare platforms; proficiency in eClinicalWorks (ECW) is a strong advantage and may be required depending on the role.
• Fluent in English, with excellent written and verbal communication skills.
• Comfortable working remotely and using digital tools, secure communication platforms, and EHR systems.
• Comfortable working in a fast-paced, high-volume call environment while maintaining professionalism and accuracy.
• Excellent organizational, multitasking, and time-management skills, with strong attention to detail.
• Strong professional customer service skills and the ability to communicate effectively with patients, healthcare providers, and insurance companies.
• Relevant training or certification in Medical Assisting or Healthcare Administration is an advantage.
• GI Experience is a plus.

Language Requirements

• Fluent English (spoken and written)

Technical Requirements

• Reliable high-speed internet connection
• Quiet, dedicated home workspace
• Personal computer/laptop suitable for remote work

Why Join Metaplier?

• Competitive salary
• Long-term remote opportunity
• Career growth and development
• Supportive and collaborative team environment
• Opportunity to work with leading U.S. healthcare clients

Think you’re the right fit?

Send the following to salma.ibrahim@metaplier.com:

1. Your updated CV.
2. A 2–4-minute video introducing yourself and highlighting your education, relevant experience, skills, and achievements related to the position.
3. Your expected salary and notice period.

Apply today and become part of the Metaplier team!