Virtual Medical Assistant (VMA)

Virtual Medical Assistant (VMA)  Remote | Ophthalmology | 30 Hours/Week | $6.00/Hour Role Overview We are seeking a proactive, highly communicative Virtual Medical Assistant (VMA) to provide end-to-end medical reception and administrative support for a busy ophthalmology practice. The ideal candidate will act as a seamless extension of our in-clinic team, managing critical patient-facing interactions and backend workflows while protecting the patient experience and ensuring strict data security. Clinic & Physician Profile Specialty: Ophthalmology. Location: Georgia, USA. Team Dynamics: A collaborative, fast-paced environment that recently transitioned from an in-person receptionist role to an efficient VMA setup. Patient Demographic: Predominantly elderly patients, requiring exceptional clarity, deep patience, and stellar audio-verbal delivery. Core Responsibilities & Tasks Patient Communication: Handle inbound and outbound phone calls, check voicemails, and accurately triage messages. Excellent communication skills required. Appointment & Surgery Scheduling: Manage the clinic calendar, schedule new and recurring patient appointments, coordinate specialized surgery scheduling , and process medical referrals received via fax from other doctors' offices. Financial & Insurance Management: Conduct thorough insurance verification of coverage, process prior authorizations for medications and medical procedures, and securely collect patient payments . Inbox & Document Management: Sort, filter, and act on emails from patients and providers while processing inbound and outbound faxes. Team Coordination: Provide prompt, proactive, real-time updates to the in-clinic team regarding immediate scheduling changes (e.g., notifying them if a patient is running late or needs to reschedule). Job Requirements Mandatory Requirements Experience: Minimum of 1 year of professional experience supporting a US-based medical clinic. Communication Skills: Exceptional verbal and written English communication skills. Must speak clearly, confidently, and loudly enough to comfortably communicate with an elderly patient base. Soft Skills: High level of proactivity, transparency, and a strong sense of accountability, with a proven ability to work independently under minimal supervision. Compliance: Must successfully complete a company-sponsored HIPAA compliance certification prior to Day 1. Work Schedule: 30 hours per week with a chance to expand to 40-hours as clinic needs grow. Work-from-Home & Technical Setup Environment: A dedicated, quiet, and secure home office space free from distractions. Hardware Assets: Updated computer systems capable of running remote desktop protocols seamlessly without lag or latency. Dual monitors required for efficient multitasking across scheduling, payment, and EMR platforms. Peripherals (Preferred): Noise-canceling headset to eliminate background sounds. Connectivity (Preferred): High-speed internet with a stable backup internet solution to eliminate downtime. Tools & Platforms Electronic Medical Records (EMR): Office Ally Communication System: Google Voice